The Professional Supervisor (Online Training Course)
What Will Students Learn?
- Adjust to the supervisor’s role with confidence.
- Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that you can develop to enhance your supervisory skills.
- Use time management and planning techniques to maximize your success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
Course Syllabus
Unit 1
Responsibilities of a Supervisor
The unit 1 covers the following topics:
- Responsibilities of a Supervisor
- Building the Right Environment
- Committing to Lifelong Learning
- Learning Plans
Unit 2
Planning for Success
The unit 2 covers the following topics:
- Setting Goals with SPIRIT
- Planning for Success
- Time Management Tips
- The Master Plan
- The Supporting Plan
- Usage of Resources
- Usage of Resources
- Communication Plan
- Suggestions to Maximize Planning and Prioritizing
Unit 3
Skills Required for a Supervisor
The unit 3 covers the following topics:
- Active Listening Techniques
- Tips for Becoming a Better Listener
- Questioning Skills
- Probing Techniques
- Managing Non-Verbal Messages
- Giving Feedback
- Receiving Feedback
- Understanding Learning Styles
- Obstacles to Effective Instructions
- Orders, Requests, and Suggestions
Unit 4
Conflict Management
The unit 4 covers the following topics:
- The Conflict Resolution Process
- Managing Challenging Situations
- Steps for a Difficult Conversation
- Frustrated Relationship
- Developing Relationships
- Establishing Credibility
Unit 5
Assessing Employee’s Performance and Managing Workplace
The unit 5 covers the following topics:
- Providing Feedback
- Characteristics of Effective Feedback
- Receiving Feedback
- Defining Delegation
- Delegation Role Plays
- Dealing with Conflict
- The Conflict Resolution Process
- The Problem Solving Model
- Managing Disciplinary Issues
- A Sample Discipline Checklist
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with CPD Course you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
