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SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course cover image

SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course
Russbridge Academy

Approved Qualification | Become a SIA Trainer | Fast Track Result and Certificate

Summary

Price
£550 inc VAT
Or £61.11/mo. for 9 months...
Study method
Classroom
Duration
Part-time
Qualification
Level 3 Award in the Delivery of Conflict Management Training (RQF)
Level 3 Award in the Delivery of Conflict Management Training (RQF)
Regulated qualification What's this?
Assessment details
  • Portfolio/Coursework (included in price)
Additional info
  • Tutor is available to students

Location & dates

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Location

Address
1
Priddy's Yard
Croydon
Surrey
CR01TS
United Kingdom
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Address
26 Harbour House
Coldharbour Lane
Rainham
Essex
RM139YB
United Kingdom
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Address
Church Street
Slough
Berkshire
SL12NH
United Kingdom
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Address
156
Blackfriars Road
South East London
London
SE18EN
United Kingdom
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Address
Empire Way
Wembley
Middlesex
HA98DS
United Kingdom
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Overview

Russbridge Academy Ltd is a leading training provider in the United Kingdom offering vocational and career-oriented courses. We have outstanding performance with a vast number of learners in every corner of the country. Our success and service has lead to us being awarded “Training Provider of the Year 2020 – London” by Southern Enterprise Awards, “Training Provider of the Year 2021” by Corporate LiveWire Innovation & Excellence Awards 2021. We are also proud to share that we have been awarded ''Best Leading Training Provider - UK in both 2022 and 2023'' by Global 100. To celebrate these huge achievements, we are offering Level 3 Award in the Delivery of Conflict Management Training Course at a discounted price.

Level 3: Delivery of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation.

The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

Qualification

Level 3 Award in the Delivery of Conflict Management Training (RQF)

Regulated by Ofqual
Pearson Education Ltd logo

Level 3 Award in the Delivery of Conflict Management Training (RQF)

Regulated by Ofqual
Skills for Justice Awards logo

Assessment details

Portfolio/Coursework

Included in course price

Course media

Description

By the end of this Conflict Management Training course participants will be better able to:

  • Identify the key components present in all angry confrontations
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language
  • Demonstrate skills to stay calm and manage angry customer behaviour

Key Content Includes:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

Responding to Conflict:
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Course duration:
This is a classroom based 1 day session face to face with tutor support with a group of learners. You will be given 2 weeks after the class session to complete the coursework/assignment. However if you finish earlier, you will be awarded early as long as you meet the required standard, you do not need to wait for 2 weeks.

Course Fees:
Our discounted Course fee is £430 (No hidden cost)

We have served a large number of candidates in corporate level. Such as-

  • West Midlands Police
  • Nottingham City Council
  • The Clancy Group PLC
  • VolkerWessels
  • Luton Borough Council
  • Compass Group PLC
  • Leicestershire Police
  • Unique Senior Care
  • Bioslim Beauty Salon
  • Stobart Aviation Limited
  • Comfort Homes and Care
  • Shavata Brows Studio Manchester
  • Central and North West London NHS Foundation Trust
  • HSS HIRE
  • London Borough of Havering
  • Voyage Care
  • Wren Kitchen
  • Belmont Park School
  • BAM Nuttall Ltd
  • Exeter College
  • E.ON UK
  • Liverpool John Moores University
  • North Middlesex University Hospital
  • Staffordshire County Council
  • Barnet Southgate College
  • Care UK

Why Choose Russbridge Academy:
• Training Provider in 2020, 2021, 2022 and 2023
• Approved Training Provider
• OFQUAL Accredited Certificates
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

Who is this course for?

To deliver SIA related courses

Requirements

Level 3 Award in Education and Training AET or former PTLLS qualification or equivalent

Career path

Training
Set up your own business

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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