SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course
Approved Qualification | Become a SIA Trainer | Fast Track Result and Certificate
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Location & dates
Priddy's Yard
Croydon
Surrey
CR01TS
United Kingdom
Coldharbour Lane
Rainham
Essex
RM139YB
United Kingdom
Slough
Berkshire
SL12NH
United Kingdom
Blackfriars Road
South East London
London
SE18EN
United Kingdom
Overview
Russbridge Academy Ltd is a leading training provider in the United Kingdom offering vocational and career-oriented courses. We have outstanding performance with a vast number of learners in every corner of the country. Our success and service has lead to us being awarded “Training Provider of the Year 2020 – London” by Southern Enterprise Awards, “Training Provider of the Year 2021” by Corporate LiveWire Innovation & Excellence Awards 2021. We are also proud to share that we have been awarded ''Best Leading Training Provider - UK in both 2022 and 2023'' by Global 100. To celebrate these huge achievements, we are offering Level 3 Award in the Delivery of Conflict Management Training Course at a discounted price.
Level 3: Delivery of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation.
The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.
Qualification
Level 3 Award in the Delivery of Conflict Management Training (RQF)
Level 3 Award in the Delivery of Conflict Management Training (RQF)
Course media
Description
By the end of this Conflict Management Training course participants will be better able to:
- Identify the key components present in all angry confrontations
- Recognise different stages of conflict escalation
- Recognise the signs of conflict and aggression
- Maintain composure when responding to conflict and aggression
- Use skills to manage their words, phrases and body language
- Demonstrate skills to stay calm and manage angry customer behaviour
Key Content Includes:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’
Responding to Conflict:
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses
Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem
Course duration:
This is a classroom based 1 day session face to face with tutor support with a group of learners. You will be given 2 weeks after the class session to complete the coursework/assignment. However if you finish earlier, you will be awarded early as long as you meet the required standard, you do not need to wait for 2 weeks.
Course Fees:
Our discounted Course fee is £430 (No hidden cost)
We have served a large number of candidates in corporate level. Such as-
- West Midlands Police
- Nottingham City Council
- The Clancy Group PLC
- VolkerWessels
- Luton Borough Council
- Compass Group PLC
- Leicestershire Police
- Unique Senior Care
- Bioslim Beauty Salon
- Stobart Aviation Limited
- Comfort Homes and Care
- Shavata Brows Studio Manchester
- Central and North West London NHS Foundation Trust
- HSS HIRE
- London Borough of Havering
- Voyage Care
- Wren Kitchen
- Belmont Park School
- BAM Nuttall Ltd
- Exeter College
- E.ON UK
- Liverpool John Moores University
- North Middlesex University Hospital
- Staffordshire County Council
- Barnet Southgate College
- Care UK
Why Choose Russbridge Academy:
• Training Provider in 2020, 2021, 2022 and 2023
• Approved Training Provider
• OFQUAL Accredited Certificates
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students
Who is this course for?
To deliver SIA related courses
Requirements
Level 3 Award in Education and Training AET or former PTLLS qualification or equivalent
Career path
Training
Set up your own business
Questions and answers
Do you do a package for both level 3 conflict management and level 3 physical intervention.
Answer:Dear Symon, Thanks for your inquiring about the SIA Instructor Level 3 CM and PI courses. Yes, we do have package for combined courses. Please call us to get the deal. Regards, Russbridge Academy Harbour House Coldharbour Lane Rainham RM13 9YB
This was helpful.is there any hidden cost for this course?
Answer:Dear Adama, Thanks for your inquiring about Level 3 Award in the Delivery of Conflict Management Training Course. The fees shown that is the actual fee, there is no hidden cost. Please call or contact us if you have anymore query. Regards, Russbridge Academy Harbour House Coldharbour Lane Rainham RM13 9YB
This was helpful.do you have any package for all 3 courses for sia trainer? level 3 aet, CM and PI course? I like to do all of them together. thanks Folakemi
Answer:Dear D Folakemi, Thanks for your inquiring about SIA instructor course. We have package for these 3 courses: Level 3: Award in Education & Training (AET) Course Level 3: Delivery of Conflict Management Course Level 3: Award for the Delivery of Physical Intervention (PI) Course. Please call us or visit us for detail about the package. Regards, Russbridge Academy Harbour House Coldharbour Lane Rainham RM13 9YB
This was helpful.
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Provider
To celebrate Russbridge Academy Ltd being awarded “The Training Provider of the Year 2020 – London” by Southern Enterprise Awards, "Innovation and Excellence Awards - Training Provider of the Year 2021" and ''Global 100- 2022 Winner: Best Leading Training Provider - UK'' we are offering all our courses at a discounted price.
Russbridge Academy Ltd is a leading training provider in the United Kingdom offering vocational and career-oriented courses including Adult Teacher Training, Assessor, Internal Quality Insurer Verifier and SIA Trainer courses. We have outstanding performance with a vast number of learners in every corner of the country and abroad. Our aim is to deliver career prospective courses to individuals and corporate perspective at a very reasonable price.
Our mission is to inspire people to make their lives better by helping them utilise their skills and channel them into a qualifications that open doors to new paths. We believe everyone has the possibility to develop their skills to leading to a positive and fulfilling life. We at Russbridge Academy give people the opportunity to make this into a reality and are there 100% of the way to support them through this journey.
Looking to develop your skills and gain further qualifications but stuck for time? Wanting to enroll on a course but you can’t take time off from work? Look no further. Russbridge Academy, have a huge variety of online courses that allow you to study and gain qualifications while continuing your normal work hours. This means you don’t have to sacrifice holiday time to attend courses, allowing you to spend the time with your friends and family.
Courses we offer:
Level 3: Award in Education & Training (AET) Course
Level 3: Teacher Training (PTLLS) Course
Level 4: Certificate in Education & Training (CET) Course
Level 4: Certificate in Teaching (CTLLS) Course
Level 5: Diploma in Education & Training (DET) Course
Level 5: Diploma in Teaching (DTLLS) Course
Level 3 Award in Understanding the Principles and Practices of Assessment
Level 3 Award in Assessing Competence in the Work Environment
Level 3 Award in Assessing Vocationally Related Achievement
Level 3 Certificate in Assessing Vocational Achievement CAVA Course
Level 4: Verifier Award (IQA) Course
Level 2: Taxi and Private Hire Driver Course
Level 3: Driver CPC Training
Level 2: SIA Door Supervisor Course
Level 2: Upskilling Door Supervisor Course
Level 2: SIA CCTV Surveillance Course
Level 2: Security Guarding (SIA) Course
Level 3: SIA Trainer / Instructor Course
Level 3: Conflict Management (SIA Trainer) Course
Level 3: Physical Intervention (SIA Trainer) Course
Level 3: Award in First Aid At Work FAW 3 Day training course
Level 3: Emergency First Aid at Work Course
Level 2: Food & Hygiene Course
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
