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ServiceNow (beginner to guru)

Self-paced videos, Lifetime access, Study material, Certification prep, Technical support, Course Completion Certificate



£14 inc VAT
Study method
Online, On Demand What's this?
20.5 hours · Self-paced
No formal qualification
  • Reed courses certificate of completion - Free
  • Uplatz Certificate of Completion - Free

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Uplatz offers this comprehensive course on ServiceNow. It is a self-paced video course. You will be awarded Course Completion Certificate at the end of the course.

ServiceNow is a cloud-based solution for digitizing and automating workflows and processes across the entire business - using one single platform. ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

ServiceNow is an end-to-end enterprise service management solution that is both intuitive and simple to implement and utilize. The cloud-based Now Platform helps you drive every part of your digital transformation. With ServiceNow, you can create digital and automated workflows that optimize productivity, reduce costs, increase transparency and cooperation across your entire organization. Everything within one single platform.

ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It is aimed to offer service-orientation for tasks, activities, and processes using ITIL rules.

ServiceNow supports most business functions and offers many functionalities and ready-made applications. You can continuously expand with more applications and functionality as your business grows and changes over time.

It is also possible to build individual applications in ServiceNow or use 3rd party solutions. In this way, you get a flexible solution that is both future-proof and scalable and always fits your specific needs.

ServiceNow has become one of the world-leading enterprise service management solutions and is utilized by a large number corporations worldwide.

ServiceNow Solutions

ServiceNow supports most business functions by offering continuously expandable ready-made applications—built on ServiceNow and 3rd party solutions—to evolve with your specific business needs.

1) IT Service Management

ServiceNow IT Service Management module enables you to deliver resilient IT services and streamline operational processes. Read more about self-service, knowledge base, requests and other functions that increase the speed and impact of your various IT services.

2) Customer Service Management

Create unique and seamless customer experiences with ServiceNow CSM module. Empower your agents with data and overview so they can proactively anticipate your customer’s needs. Learn more about how ServiceNow CSM enables you to systemize, prioritize and proactively utilize information about your customers.

3) HR Service Management

Optimize your HR services with ServiceNow HR module. With digital and automated HR processes, you can minimize routine inquiries and ensure fast and efficient processing of HR-related cases.

4) Build your own apps

With ServiceNow you can easily build custom apps and digital workflows and processes that solve our unique business problems. Read more about how you can empower your employees to create low-code apps with ServiceNow.


Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

Uplatz Certificate of Completion

Digital certificate - Included

Course Completion Certificate by Uplatz


20h 30m
    • 1: Overview and How to get started with ServiceNow 48:37
    • 2: ServiceNow Platform overview Preview 46:28
    • 3: Lists and Guided Setup Overview 47:04
    • 4: Form Design - Layout - Physical Taskboard 36:32
    • 5: Form Templates and Tasks 49:12
    • 6: 6.Servicenow CSA video 6 Notifications _ InboundActions 45:17
    • 7: Reports Dashboards and Performance Analytics 42:33
    • 8: Knowledge Management and Performance Analytics 48:13
    • 9: Service Catalogue - Order Guides - Report Producer 1:00:21
    • 10: Flow Designer - Instance Stats - Events 51:36
    • 11: Data Schema Overview 40:23
    • 12: Access Control - Importing Data - Transform Map 45:27
    • 13: Configuration Management Database (CMDB) 39:04
    • 14: CMDB - Discovery - Service Mapping - Platform Scripting 50:48
    • 15: Platform Scripting and Client Server Side Scripting 55:12
    • 16: Migration - Integration - Upgrade 50:09
    • 17: Custom Applications - Virtual Agent - Mobile Apps 49:55
    • 18: ITIL ITSM overview 1:01:09
    • 19: ITSM - Incident - Problem - Change 1:06:50
    • 20: Mock Questions - Next Steps - Certification Path 49:53
    • 21: ServiceNow Examination overview 26:08
    • 22: ServiceNow Exam - Theoretical Concepts 42:42
    • 23: ServiceNow Mock Questions Series 54:04
    • 24: ServiceNow Interview Questions - part 1 25:08
    • 25: ServiceNow Interview Questions - part 2 51:10
    • 26: ServiceNow Interview Questions - part 3 45:44

Course media


ServiceNow - Course Curriculum

1. ServiceNow Fundamentals Introduction

2. ServiceNow Platform and Architecture Overview

3. ServiceNow Platform User Interface

4. Branding

5. Lists and Filters

6. Forms

7. Task Management

8. Notifications

9. Reporting and Dashboards inc. Performance Analytics

10. Knowledge Management

11. Service Catalog and Administration + Request Management

12. Flow Designer Overview

13. Events

14. Instance Stats

15. Data Schema

16. Access Control

17. Importing Data

18. Configuration Management (CMDB)

19. Platform Scripting

20. Migration and Integration

21. Custom Application Development

22. ServiceNow Mobile Apps

23. ServiceNow Portal

24. ServiceNow Virtual Agent Overview

25. ITSM Overview

26. ServiceNow ITSM - Incident

27. ServiceNow ITSM - Problem

28. ServiceNow ITSM - Change

29. Q&A - Practice Questions for CSA

30. Next Steps in the journey inc. certifications overview

This course will teach you all you need to know about using the ServiceNow platform for scripting. Scripting on the ServiceNow platform is a prerequisite for every excellent ServiceNow administrator, whether you're designing bespoke apps or making complex modifications.

This ServiceNow course will provide you knowledge of how to effectively administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator test, whether you are new to ServiceNow or need a refresher.

Who is this course for?



Passion to learn and succeed!

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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