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Service Helpdesk & Technical Support

Practical Experience | CV Review | 7 Professional courses | 2 exams included | Complete Package

IT Certify


£799 inc VAT
Or £66.58/mo. for 12 months...
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**Limited Special offer ends 30th June 2024**

Was £1951, Now only £799.00

8 x monthly...

Study method
140 hours · Self-paced
Access to content
12 months
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
MCSA: Windows 10
CompTIA IT Fundamentals Certification
Cisco CCNA Collaboration Certification
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

48 students enquired about/purchased this course

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Get a job in IT with all of the below included from IT Certify a CompTIA Award Winning Partner:

1. Skills from accredited and professional courses

2. Official globally recognised exams

3. Unlimited Mock Tests to ensure you can pass the exams

3. Real world practical experience

5. Double Support with an Account Manager and Mock Test Teacher

6. Double Career Support with a brand new CV and Reference

7. Graduate from our Programme and begin your IT career with our 98% success rate


CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA IT Fundamentals Certification

Awarded by CompTIA

Microsoft Certified Solutions Associate (MCSA) Windows 7

MCSA: Windows 10

Awarded by Microsoft

Cisco CCNA Collaboration Certification

Awarded by Cisco Systems

Course media



Some of the skills you will learn with this Programme for your new career in Service Helpdesk and Technical Support:

Windows 7 and 10

Installing, Configuring and Migrating Windows 7 and Windows 10 Operating Systems

End User

Complete user management with finding users, unlocking accounts, resetting passwords and being a clear communicator with solutions

Printers and Mobile Devices

Configuring and managing issues with Printers and Mobile Devices, such as connection issues, updates and being able to be the first point of contact for troubleshooting


Implementing and maintaining Network Security issues, Standard and Protocols.

Privacy and Policy

Comprehensive understanding of Privacy issues and Policies essential in every organisation

We are firm believers in one of the quickest ways to learn is to put into practice what you have just learnt. A Live Lab allows you to mistakes and learn from them and break things and fix them.

Apply for jobs in Service Helpdesk and Technical Support in as little as 8 - 12 weeks with this programme

Employers want:

A smart CV
Practical Experience

This is why so many of our students that complete the Practical Experience Programme with us go on to get their first job in IT Service Helpdesk and Technical Support

Who is this course for?

Anyone with an interest in a career in IT that wants to begin their career in Service Helpdesk and Technical Support


No age limits and no experience needed

Career path

Just some of the jobs you can move into when you pass with IT Certify:

Service Helpdesk and Technical Support

1st and 2nd Line Support Technician

Computer Support Specialist

IT Technician

IT Support Engineer

IT Support Analyst

Network Administrator

Network Technician

Network Support Engineer

Desktop Support Technician

Service Desk Administrator

Computer Support Administrator

IT Support Technician

Questions and answers


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.