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Service Helpdesk & Technical Support : Beginner's Guide

Flash Sale On | 14-in-1 Bundle | CPD Certified | 140 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180

Apex Learning


£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Course format What's this?
45 hours · Self-paced
Access to content
Lifetime access
No formal qualification
140 CPD hours / points
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Tired of browsing and searching for a Service Helpdesk & Technical Support course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.

After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Service Helpdesk & Technical Support bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Service Helpdesk & Technical Support course that will enhance your skills and prepare you for the competitive job market.

Also, our experts are available for answering your queries on Service Helpdesk & Technical Support and help you along your learning journey. Advanced audio-visual learning modules of these Service Helpdesk & Technical Support courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.

Furthermore, to help you showcase your expertise in Service Helpdesk & Technical Support, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.

This Service Helpdesk & Technical Support Bundle Consists of the following Premium courses:

  • Course 01: Service Helpdesk & Technical Support Course
  • Course 02: Level 4- Office Management
  • Course 03: Paralegal
  • Course 04: Online Meeting Management
  • Course 05: Interpersonal Skills in Management
  • Course 06: Customer Relationship Management
  • Course 07: Document Control
  • Course 08: Information Management
  • Course 09: Email Writing Training
  • Course 10: Level 2 Effective Minute Taking Course
  • Course 11: Touch Typing Essential Skills Level 3
  • Course 12: Business Law
  • Course 13: Workplace Confidentiality
  • Course 14: Public Speaking and Presentation Skill Course

Enrol now in Service Helpdesk & Technical Support to advance your career, and use the premium study materials from Apex Learning.

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificate: Free (For The Title Course )
  • Hard Copy Certificate: Free (For The Title Course )


140 CPD hours / points
Accredited by CPD Quality Standards

Course media


The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Service Helpdesk & Technical Support expertise and essential knowledge, which will assist you in reaching your goal.

Curriculum of Bundle

Course 01: Service Helpdesk & Technical Support Course

  • Managing Interoffice Calls and Voicemail
  • Aspects of Phone Etiquette
  • Business Telephone Skills
  • Building Rapport Over the Phone
  • Inbound and Outbound Calls
  • Active Listening and Managing Tough Callers
  • Mail Services and Shipping
  • Intra Organisation Dealings
  • Problem Solving over the Phone
  • Record Keeping and Filing Systems
  • Business Writing Skills
  • Organisational Skills
  • Communication Skills
  • Customer Relationship Management
  • Effective Planning and Scheduling
  • Invoicing/Petty Cash

Course 02: Level 4- Office Management

  • Introduction to Office Administration
  • Skills of an Effective Administrator
  • Mail Services and Shipping
  • Effective Planning and Scheduling
  • Organising Meeting and Conferences
  • Business Writing Skills
  • Time Management
  • Stress Management
  • Business Telephone Skills
  • Communication Skills
  • Conflict Management
  • Business Etiquette
  • Microsoft Office Skills

Course 03: Paralegal

  • Understanding the Concept of Paralegal
  • Key Legal Terminology
  • Effective Communication Skills for Paralegals
  • The Legal Workplace & Professionals
  • Law & Legal Systems
  • Contract & Business Law
  • Property Law
  • Wills, Probate, Estate Law
  • Criminal Law
  • Common Paralegal Legal Matters
  • Human Rights
  • Conflict and Conflict Resolution
  • Professional Conduct and Ethics of Paralegals
  • Mandatory Knowledge Fields and Survival Tips for Paralegals

Course 04: Online Meeting Management

  • Planning and Preparation
  • Online Meeting Platforms
  • Meeting Etiquette and Tips

Course 05: Interpersonal Skills in Management

  • What are Soft Skills?
  • Communication
  • Teamwork
  • Problem-Solving
  • Time Management
  • Attitude and Work Ethic
  • Adaptability/Flexibility
  • Self-Confidence (Owning It)
  • Ability to Learn From
  • Networking
  • Employee Relations
  • Motivation and Counselling

Course 06: Customer Relationship Management

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

Course 07: Document Control

  • Introduction to Document Control
  • Principles of Document Control and Elements of Document Control Environment
  • Document Control Lifecycle
  • Document Control Strategies and Instruments
  • Document Management
  • Quality Assurance and Controlling Quality of Documents
  • Project Document Control
  • Electronic Document Management Systems and Soft Copy Documentation

Course 08: Information Management

  • Introduction to Information Management
  • Information Management Strategy
  • Databases and Information Management
  • Management Information Systems (MIS)
  • Auditing Information Systems
  • Ethical and Social Issues and Data Protection

Course 09: Email Writing Training

  • E-Mail Communications
  • Fundamentals of Writing Effective E-mails
  • Manage Your E-mail
  • Writing Styles and Tone
  • Additional Tips for Writing Effective E-Mail
  • Exercise Caution

Course 10: Level 2 Effective Minute Taking Course

  • Introduction to Minute Writing
  • Preparation for Minute Taking
  • The Meeting Structure
  • Minute Meeting, Decision and Action
  • Roles and Responsibility of Minute Taker
  • Tips for Minute Taking
  • Technology in Minute Taking
  • Building Confidence

Course 11: Touch Typing Essential Skills Level 3

  • Getting Started
  • DRILL 1 The home keys
  • DRILL 2 e and i, g and h
  • DRILL 3 o and n, shift keys and t
  • DRILL 4 extra practice . and y
  • DRILL 5 , and w
  • DRILL 6 m and u
  • DRILL 7 v and x
  • DRILL 8 sentence drills
  • DRILL 9 figures
  • DRILL 10 alphabetical paragraphs
  • Recap

Course 12: Business Law

  • Understanding Business Law
  • European Community Law
  • The Court System
  • Civil and Alternative Dispute Resolution
  • Contract & Business Law
  • Employment Law
  • Agency Law
  • Consumer Law and Protection
  • Law of Tort
  • Business Organisations
  • Company Law
  • Business Property
  • Competition Law

Course 13: Workplace Confidentiality

  • Introduction to workplace confidentiality
  • Business Etiquettes and Types of Confidentiality
  • The Importance of Confidentiality
  • Confidentiality with Co-workers
  • Preventing Confidentiality Breach
  • How Employers Can Protect Confidential Information

Course 14: Public Speaking and Presentation Skill Course

  • Introduction
  • QUICK UNLEARNING Before Starting this "SKILL"
  • Impressive Methods of Hooking Audience, even before your Speech or Presentation
  • 6 Highly Impressive Methods of Starting any Speech or Presentation!!
  • Body Language: 6 Methods for Impressive Body Language for Speech or Presentation
  • Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety
  • Effective Methods of Ending Any Speech or Presentation
  • Bonus

Who is this course for?

Anyone from any background can enrol in this Service Helpdesk & Technical Support bundle.


Our Service Helpdesk & Technical Support course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.

Career path

Having this Service Helpdesk & Technical Support expertise will increase the value of your CV and open you up to multiple job sectors.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.