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SDI: Service Desk Analyst

Best Practice Training Ltd

Summary

Price
£1,095 inc VAT
Study method
Classroom
Duration
3 days · Full-time
Qualification
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Location & dates

Location

Address
SO50 9PX
United Kingdom
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Overview

Are you a service desk professional seeking professional development and recognition of your skills? Then the Service Desk Institute's (SDI's) professional certifications are for you.

The certifications are based on the SDI Professional Standards, reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments and best practices.

These professional standards set out clear definitions for key service desk roles and provide the basis of all SDI training and exams.

The SDI certifications provide candidates with a structured IT service and support career path and progression route.

This is a three day training qualification course which can include an onsite invigilated SDA exam at the end of the course.

Description

Course Duration:

3-days. The exam is typically taken at the end of the course but can be taken later if required. Courses typically start at 9:30am on day 1, 9:00am on remaining days and finish at 5pm, however full joining instructions with confirmation of timings will be sent to each delegate prior to the course.

Homework:

Please ensure you keep your social diary free during the course so that you are able to to complete work during the evenings. Approximately 2-hours of study per evening is required.

Benefits to the Individual:

  • Qualifications designed specifically for their roles.
  • Three levels provide a structured career path and progression route.
  • Ability to demonstrate understanding of service desk requirements, skills and best practices to an employer.
  • Industry generic allowing skills to be applied outside of current organisation.
  • Source of continued professional development for IT support profession.

Benefits to the Business:

  • Staff equipped with skills and knowledge of best practices specific to roles.
  • Positive impact on the efficient running of service desk & IT support functions.
  • Increased productivity and customer satisfaction.
  • Excellent for training new starters.
  • Aids preparation for service desk audit if required/appropriate.

Who is this course for?

  • Service Desk Analysts
  • Support Analysts
  • 1st Line IT Support

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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