Retail Customer Service - Level 3 CPD Accredited
Oplex Careers
Summary
- Tutor is available to students
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Overview
The online Retail Customer Service Course from Oplex Careers has been designed to provide insight into the field of retail customer service, introducing key concepts discussed in this area of work.
CPD
Description
Course Description
The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.
Course Syllabus
The Retail Customer Service Course is split into the following modules:
- Importance of Communication
• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills- Complaint Handling
• Types of Complainer
• Common Complaints
• Handling a Complaint- Conflict Management
• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution- Increasing Sales through Customer Service
• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales- Customer Feedback
• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback- Final Assessment
Assessment
To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certificate
On successful completion of this Retail Customer Service Course. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
Course Format
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Mindfulness Course.
Course Duration
The online Retail Customer Service Course requires 10 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Tutor Support
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Retail Customer Service Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
Questions and answers
Is this level 3 like a nvq
Answer:Hi there, this course will discuss customer service in the retail industry, although is different from a formal qualification such as an NVQ as there are no formal assessments that you need to attend. The courses is online including the Final Assessment, allowing flexibility when studying. Employers will recognise this training and certificate as professional development and so is used by learners to help with job searching and/or to help them progress onto further training. Hope this helps.
This was helpful.What is the qualification required to join this course
Answer:There are no entry requirements necessary to join this course. We accept all students from every aspect.
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.