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Retail Assistant and Personal Shopper Course - Level 3 CPD

CPD Course, Free CPD Digital Certificate included, Final Exam included, 24/7 Access, Tutor Support and More

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£12 inc VAT (was £15)
Offer ends 31 May 2024
Study method
70 hours · Self-paced
Access to content
12 months
No formal qualification
7 CPD hours / points
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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The Retail Assistant and Personal Shopper course will cover a comprehensive range of 8 modules, you’ll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for up to 12 months.

Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change of just fancy learning something new, this online Retail Assistant and Personal Shopper course is perfect!

What’s more the course is accredited through CPD Certification Service, so upon completion of the course, you’ll receive an industry recognised CPD Level 3 Certificate that you can showcase to any employers, academic institutions or for your portfolio.

The course will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development.


Certificate of completion

Digital certificate - Included


7 CPD hours / points
Accredited by The CPD Certification Service

Course media


The Retail Assistant and Personal Shopper Course is split into the following modules:

    • Defining a Personal Shopper

– Introduction
– Who personal shoppers work for
– Running your own business
– Working for an online shopping service
– Working for a company
– Work activities
– Personal qualities and skills
– Pay and opportunities
– A typical day for a personal shopper

    • Communication and Social Protocol

– Introduction
– Social events
– Deciding on the dress code
– Outer appearance echoes the real you
– Behavioural standards

    • Factors to Consider in Buying Clothes

– Colour
– Lines
– Texture
– Workmanship/quality
– Season
– Style
– Style questionnaire

    • Fashion and Trends

– Trends
– Knowing Fashion Trends as a Personal Shopper

    • Understanding Consumer Behaviour

– Understanding consumer behaviour
– Wants and needs
– The consumer attitude
– The process of consumer decision
– Use of outstanding services to lure customers

    • Developing Long Term Relationships with Your Customers

– Dealing with complaints and returns
– Returns
– Staying calm when handling situations
– Dealing with shoplifting cases

    • Making Your Shop an Ideal Customer Attraction

– Personal shopper
– Stylist
– Selling accessories
– Working within your client’s budget

    • The Selling of Merchandise and Products

– The selling steps
– Developing your selling skills
– Meeting your sale targets
– Concepts of growing your retail presence
– Improving your sales

    • The Business Plan

– Introduction
– Promoting and marketing
– Business plan checklist

    • Marketing and Making Money with Your Business

– Managing a contact book

  • Final Assessment

The Level 3 Award Retail Assistant and Personal Shopper course has been independently accredited and certified by The CPD Certification Service.

On successful completion of this course learners will be awarded with:

Level 3 CPD Award in Retail Assistant and Personal Shopper

The certificate will show your grade classification awarded and provide proof of your achievements for you to take to any prospective employers or part of your portfolio of evidence.

The CPD Certification is recognised throughout the UK and World as a prestigious certification for continual professional development.

The certificate will be produced in PDF format, optional hard copies of the certificate will be available for an additional fee of £9.99.


Throughout the Retail Assistant and Personal Shopper course, students will undergo numerous online assessments to measure how effectively the knowledge is being absorbed.

At the end of each module within the Retail Assistant and Personal Shopper course, student will take an interactive assessment to assess the knowledge that they have just learnt. This provides a great tracking tool and is useful for reflective learning.

Once all the course modules are complete delegates will take an online final assessment test, which will generate questions contained within the entire course. The final assessment test is fully interactive and will be marked instantaneously, allowing student to know their grade.

If you don’t pass the final assessment first time around, you can take the assessment again as many times as necessary at no extra charge until you pass the course.

Tutor Support

When you are studying a course, it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Retail Assistant and Personal Shopper course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. Our team want you to achieve the best grade possible for your course.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive learning portal, which offers 24/7 access to the Retail Assistant and Personal Shopper course, including all course materials, online assessment tests, study guides, student profiles, academic procedures, student support and much more.

Course Duration

The online Retail Assistant and Personal Shopper course requires 50 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.


Entry Requirements

To enrol on the Retail Assistant and Personal Shopper course there is no experience or previous qualifications required. The course is available to all students, of all academic backgrounds.

Learners should have a basic understanding of the English language and literacy skills. Essentially, if you can read the information on this course page, you should be more than fine to start the course.

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.