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Receptionist Training

This course is for any receptionist roles and roles for front facing customer meet and greet situations


LearningPlanet

Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Overview

Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.

This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.

Face to face customer service and reception skills go hand in hand as they are the director of first impressions.

Course media

Description

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.

On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.

  • Your attitude
  • Customer service excellence
  • Communication skills
  • Building rapport
  • Answering the telephone
  • Showing empathy
  • Positive first impressions
  • Telephone call control
  • Difficult customer techniques

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Who is this course for?

Anyone in receptionist or a visitor front facing and telephone based role

Requirements

Internet connection

Career path

Receptionist, customer service, telephony, contact centre

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.