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Receptionist Training

This course is for any receptionist roles and roles for front facing customer meet and greet situations


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Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Additional info
  • Tutor is available to students

5 students purchased this course

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Overview

Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.

This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.

Face to face customer service and reception skills go hand in hand as they are the director of first impressions.

Course media

Description

On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.

On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.

  • Your attitude
  • Customer service excellence
  • Communication skills
  • Building rapport
  • Answering the telephone
  • Showing empathy
  • Positive first impressions
  • Telephone call control
  • Difficult customer techniques

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Who is this course for?

Anyone in receptionist or a visitor front facing and telephone based role

Requirements

Internet connection

Career path

Receptionist, customer service, telephony, contact centre

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.