- Tutor is available to students
Receptionist Training
This course is for any receptionist roles and roles for front facing customer meet and greet situations
LearningPlanet
Summary
Overview
Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.
This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.
Face to face customer service and reception skills go hand in hand as they are the director of first impressions.
Course media
Description
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.
- Your attitude
- Customer service excellence
- Communication skills
- Building rapport
- Answering the telephone
- Showing empathy
- Positive first impressions
- Telephone call control
- Difficult customer techniques
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
Who is this course for?
Anyone in receptionist or a visitor front facing and telephone based role
Requirements
Internet connection
Career path
Receptionist, customer service, telephony, contact centre
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.