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Receptionists are the front line of the organisation and make or break the first impressions of your visitors whether by face to face or telephone.
This video based module course will give you all the skills required for answering the telephone professionally while managing a busy front desk and dealing with visitors.
Face to face customer service and reception skills go hand in hand as they are the director of first impressions.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
On top of front desk operations, the effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.
- Your attitude
- Customer service excellence
- Communication skills
- Building rapport
- Answering the telephone
- Showing empathy
- Positive first impressions
- Telephone call control
- Difficult customer techniques
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
Who is this course for?
Anyone in receptionist or a visitor front facing and telephone based role
Receptionist, customer service, telephony, contact centre
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