Receptionist Skills Diploma + Minute Taking Course + Customer Service: Telephone Etiquette

CPD Approved Training II Instant Access II Flexible Study II Free e-certificate included



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£37 inc VAT (was £599)
Offer ends 19 July 2020
Study method
Online, self-paced
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

8 students purchased this course

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Enhance your reception, minute taking and telephone etiquette skills to improve your prospects of gaining employment or promotion within the broad field of office administration.

Want to gain the skills that employers seek when hiring receptionists? Depending on the business the receptionist can be responsible for various duties. In this Receptionist Skills Diploma, you will improve your skills and learn the required knowledge and training to manage and operate office reception. You will also perceive how to greet visitors, answer incoming phone calls, sort and classify incoming emails and many more.

This Minute Taking Course will teach you the ins and outs of taking Minutes in a fun and comprehensive guide. Discover the functions and responsibilities of a minute taker and understand the significance of taking correct minutes. Grasp the techniques for preparing minutes and learn how to improve your minute taking method in a variety of situations and explore how to overcome the concerns correlated with Minute taking.

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone.

Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills.

More key features of the courses:

  • Earn free e-certificates upon successful completion of each course.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams

Course media


Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


*Receptionist Skills Diploma*

  • Module 1: Receptionist
  • Module 2: Communication Skills
  • Module 3: Interpersonal Skills
  • Module 4: Office Management Skills
  • Module 5: Microsoft Word
  • Module 6: Microsoft Excel
  • Module 7: Microsoft PowerPoint
  • And much more...

*Minute Taking Course*

  • Introduction to minute taking
  • Knowing what to include in your minutes
  • The difference between motions and resolutions
  • What a minute taker does
  • Key skills of minute taking
  • Creating meeting guidelines
  • Different styles of minute taking
  • And much more...

*Diploma in Customer Service: Telephone Etiquette*

  • Module One – Getting Started
  • Module Two – Aspects of Phone Etiquette
  • Module Three – Using Proper Phone Language
  • Module Four – Eliminate Phone Distractions
  • Module Five – Inbound Calls
  • Module Six – Outbound Calls
  • Module Seven – Handling Rude or Angry Callers
  • Module Eight – Handling Interoffice Calls
  • Module Nine – Handling Voicemail Messages
  • Module Ten – Methods of Training Employees
  • Module Eleven – Correcting Poor Telephone Etiquette
  • Module Twelve – Wrapping Up
  • And much more....


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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