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Reception Manager - Front Desk Management and Customer Service

Empower Your Career | CPD Certified Course | FREE PDF Certificates | Lifetime Access | Free Exam & Assessment

Compliance Central


£12 inc VAT
Study method
7 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £10.79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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Are you looking to enhance your Reception Manager skills? If yes, then you have come to the right place. Our comprehensive course on Reception Manager will assist you in producing the best possible outcome by mastering the Reception Manager skills.

The Reception Manager course is for those who want to be successful. In the Reception Manager course, you will learn the essential knowledge needed to become well versed in Reception Manager.

Our Reception Manager course starts with the basics of Reception Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Reception Manager course is intuitive and easy to understand.

Why would you choose the Reception Manager course from Compliance Central:

  • Lifetime access to Reception Manager course materials
  • Full tutor support is available from Monday to Friday with the Reception Manager course
  • Learn Reception Manager skills at your own pace from the comfort of your home
  • Gain a complete understanding of Reception Manager course
  • Accessible, informative Reception Manager learning modules designed by experts
  • Get 24/7 help or advice from our email and live chat teams with the Reception Manager
  • Study Reception Manager in your own time through your computer, tablet or mobile device.
  • A 100% learning satisfaction guarantee with your Reception Manager Course


CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


★★ Reception Manager ★★

Curriculum Breakdown of the Reception Manager Course

Course Outline:

  • Module 01: Introduction to Reception and Receptionist
  • Module 02: Business Telephone Skills
  • Module 03: Representing Your Boss and Company
  • Module 04: Mail Services and Shipping
  • Module 05: Travel Arrangements
  • Module 06: Organising Meeting and Conferences
  • Module 07: Time Management
  • Module 08: Record Keeping and Filing Systems
  • Module 09: Business Writing Skills
  • Module 10: Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer Service
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash

Who is this course for?

The Reception Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Reception Manager. It is also great for professionals who are already working in Reception Manager and want to get promoted at work.


To enrol in this Reception Manager course, all you need is a basic understanding of the English Language and an internet connection.

Career path

  • Hotel Front Desk Manager: £25,000 to £40,000 per year
  • Customer Service Manager: £30,000 to £50,000 per year
  • Event Coordinator: £22,000 to £35,000 per year
  • Guest Relations Manager: £28,000 to £45,000 per year
  • Office Manager: £25,000 to £40,000 per year
  • Concierge Manager: £28,000 to £45,000 per year

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.