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Problem Solving in a Workplace
Acudemy

Summary

Price
£47 inc VAT
Study method
Online
Course format
Reading material
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Assessment details
  • Assessment (included in price)

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Overview

Course Description

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.

You’ll learn about the three main areas in which problems can occur – people tasks and resources.

Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You’ll learn about the Equality Act 2010 and how it applies to discrimination.

There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems and how to ensure time at work is spent productively.

It’ll also cover problems with resources, such as a lack of raw materials or equipment.

You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.

Certificates

Certificate of completion

Digital certificate - Included

Assessment details

Assessment

Included in course price

CPD

1 CPD hours / points
Accredited by The CPD Standards Office

Description

Learning Objectives

By the end of this course, you will be able to:

• Identify the main areas that can cause problems within the work environment.
• Define discrimination and its relationship to the Equality Act 2010.
• Recognise and understand the implications of time wasting in the workplace and how it occurs.
• Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Target Audience

This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life

Further Progression

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

The modules are as follows:

  • Introduction and People Problems
  • Problems With Tasks
  • Successful Resolutions

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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