Performance Management
Course Outline
Our highest-level Diploma in Performance Management is delivered over the course of 18 insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.
Module 1 - Building High Performance Teams
This Performance Management module covers the following topics:
- A Changing Structure
- Types of Teams
- Team Norms
- The TORI Team Building Model
- A Team’s Activities
- The Five Stages of Team Development
Module 2 - Performance Appraisals
This Performance Management module covers the following topics:
- Performance Appraisals Done Well
- Errors We Make
- Types of Performance Reviews
- Choosing What Works
- Formal, Annual, or Semi-Annual Review
Module 3 - Performance Management Process
This Performance Management module covers the following topics:
- The Performance Management Process
- Setting Goals with SPIRIT
- The Performance Management Cycle
- Setting Standards
Module 4 - Conducting Effective Performance Reviews
This Performance Management module covers the following topics:
- Creating a Performance Development Plan
- Feedback and Communication
- Listening Skills
- Communication Strategies
- Giving Feedback
- Accepting Criticism
Module 5 - Planning the Interview
This Performance Management module covers the following topics:
- Preparing for the Interview
- The Interview Format
- Probing Techniques
- The Critical Incident Technique
- Post-Interview Checklist
Module 6 - Maintaining Performance
This Performance Management module covers the following topics:
- Maintaining Performance
- Handling Performance Problems
- The Part Where Someone Gets Fired
- Performance Management Checklists
Module 7 - Motivating Employees
This Performance Management module covers the following topics:
- Motivational Aspects
- What is Motivation?
- Corporate Reputation
- Developing Pay Structures
- Plus more
Module 8 - Knowledge Management
This Performance Management module covers the following topics:
- The Business Case for Knowledge Management
- The Knowledge Management Mix
- The Knowledge Management Framework
- ITandD’s Conundrum
- Workshop Wrap-Up
Module 9 - Talent Management
This Performance Management module covers the following topics:
- What is Talent Management?
- A Focused Effort to Manage Talent
- Risk Assessment
- Developing Your Vision
- Understanding Competencies
Module 10 - Succession Planning
This Performance Management module covers the following topics:
- Defining a Succession Plan
- Components of the Plan
- Success Model
- Setting the Scope
- Risk Assessment
- Gathering Information
- Forecasting Needs
Module 11 - Closing Generation Gap In The Workplace
This Performance Management module covers the following topics:
- History in Brief
- Finding Common Ground
- Understanding the Numbers
- The Value of Planning
- Coaching and Mentoring
- Retention Considerations
- Filling in the Gaps
Module 12 - Delegating For High Performance
This Performance Management module covers the following topics:
- Defining Delegation
- Four Basic Steps to Delegation
- Levels of Delegation
- Lateral Delegation
- Employee Motivation
- The Delegation Meeting
- Monitoring Delegation
- Practicing Delegation
- The Ingredients of Good Feedback
Module 13 - Managing Virtual Teams
This Performance Management module covers the following topics:
- The Virtual Workplace
- Choosing the Virtual Team
- Leading Virtual Team
Module 14 - Managing Change
This Performance Management module covers the following topics:
- About Change
- Key Factors in Successful Change
- Time Management Tips and Tricks
- Plus More
Module 15 - Measuring Results
This Performance Management module covers the following topics:
- Setting the Framework
- Kirkpatrick’s Evaluation Model
- The Return on Investment
- Presenting Training Results
Module 16 - Time Management For A Peak Performance
This Performance Management module covers the following topics:
- What is Time Management?
- Setting Goals
- Planning Tips and Tricks
- Setting Priorities
- Making Decisions
- Delegating
Module 17 - Personal Productivity
This Performance Management module covers the following topics:
- Understanding Personal Efficiency
- Time Management vs. Personal Productivity
- Development of Right Attitude
- Creating a Personal Vision Statement
- Identifying Dreams and Setting Goals
Module 18 - Creating Positive Work Environment
This Performance Management module covers the following topics:
- What Does a Positive Environment Look Like?
- What Can I Do?
- Team Player
- Effective Workplace Relationships
- Working Cooperatively
- Managing Conflict
