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Patient Customer Service

CPD Accredited Training | Free PDF Certificate + Instant & Lifetime Access | Interactive Audio-Visual Materials

Care Skills Centre


£12 inc VAT
Study method
Online, On Demand What's this?
2.2 hours · Self-paced
No formal qualification
10 CPD hours / points
  • Certificate Of Completion - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

1 student purchased this course

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Welcome to the Patient Customer Service course, where we deliver comprehensive knowledge and essential skills to help you excel in this field. Our course is meticulously designed by industry experts to ensure it stays relevant and dynamic, providing you with an enriching learning experience.

When you enrol for the Patient Customer Service course, you're signing up for more than just a learning program. You're committing to personal growth and professional development. Our course material is thoughtfully created to bring you up-to-date with the latest industry trends and advancements, ensuring you stay competitive in today's fast-paced world.

Whether you're looking to upskill, reskill or simply broaden your knowledge, the Patient Customer Service course offers a unique learning experience, seamlessly blending theory and practice. From beginners to experienced professionals, Patient Customer Service will help all levels of learners, equipping you with the required knowledge and skills to excel.

Upon successful completion of the Patient Customer Service course, you will receive a PDF certificate Provided by Reed. This certificate will serve as proof of your dedication, commitment, and skills acquired during the course, enhancing your professional credibility.

Join the Patient Customer Service course and set yourself on the path to continuous professional development and success. Learn at your own pace, enhance your skills, and become part of a global community of learners and professionals. Enrol today, and let’s start learning!

Learning Outcome:

Upon completion of the Patient Customer Service course, you should be able to:

  • Acquire industry-specific knowledge and competencies in the Patient Customer Service .
  • Apply the skills and techniques learned in real-world scenarios.
  • Understand the latest trends and advancements in Patient Customer Service .
  • Develop critical thinking and problem-solving skills.
  • Gain a comprehensive understanding of the Patient Customer Service concepts and principles.
  • Earn a PDF certificate from Reed, attesting to your new skills and knowledge.


10 CPD hours / points
Accredited by CPD Quality Standards


2h 12m

Course media


Unleash the power of exceptional patient care through our Patient Customer Service course. Explore the intricate world of medical service as we delve into the art of effective communication, filing systems, and handling difficult customers. Gain a deep understanding of medical jargon, terminology, and soft skills necessary to create a positive patient experience. This comprehensive course equips you with the knowledge to provide exceptional support to patients and your colleagues. Join us today and elevate your patient customer service skills to new heights!

Don't let patient care be a mere term; embrace it as your guiding principle. Enrol now and unlock the skills to provide exceptional patient customer service!

Who is this course for?

The target audience for the Patient Customer Service course is:

  • Nurses, doctors, and medical assistants are looking to create a warm and caring environment for their patients.
  • Receptionists and administrative staff aiming to streamline filing systems and optimise patient scheduling.
  • Healthcare providers seeking to communicate effectively with patients using medical jargon and terminology.
  • Customer service representatives desiring to specialise in the medical industry and handle challenging situations with finesse.

Career path

Our Patient Customer Service course will prepare you for a range of careers, including:

  • Medical Receptionist - £18K to £24K/year.
  • Patient Services Coordinator - £20K to £26K/year.
  • Medical Administrator - £22K to £30K/year.
  • Customer Experience Specialist - £24K to £35K/year.
  • Healthcare Team Leader - £26K to £38K/year.
  • Patient Care Manager - £30K to £45K/year.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate Of Completion

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.