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Patient Customer Service: Handling Difficult Customers

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support

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£15 inc VAT
Study method
7 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - £4.99
  • Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Enhance your patient customer service skills and effectively handle demanding customers with our comprehensive course on Patient Customer Service: Handling Difficult Customers. Learn the fundamentals of patient customer service, develop essential operative skills, and acquire techniques to handle challenging situations in a medical setting. Gain the expertise to provide exceptional customer service and support to patients, colleagues, and medical professionals.

Learning outcomes:

  • Understand the importance of patient customer service in a medical setting.
  • Acquire practical patient customer service training and operative skills.
  • Develop proficiency in organising schedules and maintaining efficient filing systems.
  • Familiarise yourself with medical jargon and terminology to enhance communication.
  • Cultivate patient customer service soft skills for effective interaction with diverse individuals.
  • Learn how different medical professionals perceive and provide customer service.
  • Gain techniques to handle demanding customers and challenging situations with professionalism and empathy.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


In dynamic healthcare, exceptional patient customer service is crucial for building positive relationships and ensuring patient satisfaction. Our comprehensive course, Patient Customer Service: Handling Difficult Customers, is designed to equip healthcare professionals with the skills and strategies to navigate challenging interactions with empathy and professionalism.

Begin your journey by understanding the significance of patient customer service and its impact on the overall healthcare experience. Then, through effective training techniques, you will learn how to provide exceptional customer service to patients, establishing trust and rapport. Finally, from scheduling and filing systems to medical terminology, you will explore various areas of patient customer service to enhance operational efficiency in medical offices.

Organising schedules and maintaining a well-functioning medical office are essential skills for healthcare professionals. Our course provides you with the knowledge and techniques to manage programs, ensuring patients ' needs are met promptly and efficiently. Moreover, you will develop fluency in medical jargon and terminology, enabling precise and effective communication with patients and colleagues.

Mastering soft skills is vital when handling difficult customers. With our course, you will acquire the essential skills of empathy, active listening, and conflict resolution, allowing you to navigate challenging interactions with professionalism and care. In addition, by understanding different medical professionals' unique customer service requirements, you will be well-prepared to support your colleagues and provide seamless patient care.

Enrol in our Patient Customer Service: Handling Difficult Customers course today and gain the expertise to deliver exceptional customer service, even in challenging situations. Elevate your skills, enhance patient satisfaction, and contribute to the success of your healthcare organisation.


Upon completing the course, you can choose to receive a certificate named Patient Customer Service Training. Prices for certificates are as follows:

  • PDF Certificate: £4.99

Email delivery of printable/shareable PDF certificate.

  • UK Students: £9.99

Professionally printed certificate delivered in the UK.

  • International Students: £14.99

Professionally printed certificate delivered internationally.

Who is this course for?

This course will be especially helpful for the following:

  • Healthcare professionals, including nurses, medical assistants, and administrative staff, seek to enhance their patient customer service skills.
  • Individuals aspire to work in medical offices, clinics, or hospitals, where customer service is critical.
  • Front desk staff and receptionists in healthcare settings.
  • Students are pursuing studies in healthcare administration or related fields.
  • Anyone interested in understanding and improving customer service in the medical context.

Career path

This course will help you to pursue a range of career paths, such as:

  • Patient Services Coordinator: £19,000 - £30,000 per year
  • Medical Receptionist: £16,000 - £22,000 per year
  • Customer Service Representative (Healthcare): £17,000 - £25,000 per year
  • Patient Care Coordinator: £20,000 - £32,000 per year
  • Healthcare Administrator: £20,000 - £40,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99

Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.