Overview of CRM (Customer Relationship Management)
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Overview
Overview of CRM(Customer Relationship Management) [Updated 2023 (CPD QS)]
Navigate the world of CRM, from basics to futuristic strategies. Ever wondered how brands maintain lasting customer bonds? Dive into their secret recipes with "Overview of CRM".
In the "Overview of CRM", journey through the essence of Customer Relationship Management. Start with a foundational introduction, then arm yourself with a checklist that marks the path to success. Learn how to make astute product selections based on specific requirements. Discover diverse tool selection techniques and customer retention secrets. Explore the debate between homegrown solutions and Application Service Providers.
By the end, you'll be poised to evaluate and refine any CRM programme. Ready to take the plunge? Enrol today!
Learning Outcomes:
After completing this course, you will be able to:
- Identify core components of effective CRM systems.
- Employ a strategic checklist to drive CRM success.
- Choose CRM tools tailored to particular needs.
- Differentiate between homegrown solutions and Application Service Providers.
- Evaluate and enhance existing CRM programmes.
Well, you are ready to enrol in Overview of CRM(Customer Relationship Management). Welcome aboard!
CPD
Curriculum
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Module 01: Basic Introduction 07:01
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Module 02: Checklist for Success 10:02
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Module 03: Requirement Driven Product Selection 04:04
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Module 04: Tool Selection & Customer Retention Strategies 12:42
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Module 05: Building the Future 04:38
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Module 06: Homegrown vs. Application Service Provider 04:13
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Module 07: Evaluating and Reviewing Your Program 06:41
Course media
Description
Delve deep into the intricate world of Customer Relationship Management. From the rudiments to advanced strategies, this course offers a comprehensive view. Whether deciphering the right tools or debating between customised or out-of-the-box solutions, you'll unveil the facets of CRM. Besides tools, learn the nuances of fostering lasting customer relationships. A perfect blend of foundational concepts and forward-thinking strategies, this course is your gateway to mastering CRM's dynamic landscape.
Course Curriculum:
The following is a breakdown of this Overview of CRM(Customer Relationship Management) course's curriculum:
- Module 01: Basic Introduction
- Module 02: Checklist for Success
- Module 03: Requirement Driven Product Selection
- Module 04: Tool Selection & Customer Retention Strategies
- Module 05: Building the Future
- Module 06: Homegrown vs. Application Service Provider
- Module 07: Evaluating and Reviewing Your Program
The Process of Getting Your Certificate
You will be entitled to a free digital certificate from Reed once you have finished the Overview of CRM(Customer Relationship Management) course.
Who is this course for?
Anyone interested in learning more about Overview of CRM(Customer Relationship Management) or who is curious about it is welcome to enrol in this course. This course is suitable for:
- Marketing professionals keen on refining CRM strategies.
- Entrepreneurs looking to fortify customer relations.
- Business analysts aiming to dissect CRM methodologies.
- Managers wishing to boost customer loyalty.
- Tech enthusiasts curious about CRM tools and applications.
Requirements
No formal entry requirements exist for the Overview of CRM(Customer Relationship Management) course, which is open to everyone.
Career path
Express your expertise, differentiate yourself from competitors, and succeed in the Overview of CRM(Customer Relationship Management) field!
- CRM Specialist (£40,000 - £55,000)
- CRM Analyst (£45,000 - £60,000)
- Customer Retention Manager (£50,000 - £70,000)
- CRM Consultant (£55,000 - £75,000)
- CRM Strategy Director (£70,000 - £90,000)
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
