Operations Management
Operations Management - Course Outline
This Level 7 Operations Management Diploma has been designed to cover a broad variety of subjects of relevance to the field of OM. Each of the 20 course units concludes with an online assessment, which your assigned tutor will return with constructive feedback. Operations management topics and concepts covered in the course are as follows:
Unit 1 what is Operations Management?
This Operations Management unit cover the following topics:
- Introduction to Operations Management
- Types of Operations
- Practical Application
- Understanding Financial Terms
- General Accepted Accounting Principles (GAAP)
- Key Reports
- Getting the Right People in Place
- Plus More
Unit 2 Process Management
This Operations Management unit cover the following topics:
- What is Business Analysis?
- What is Enterprise Content Management?
- Enterprise Content Management Model
- What is Business Process Re-Engineering?
- Business Process Re-Engineering Model
- The Business Process Life Cycle
- Plus More
Unit 3 Supply Chain Management
This Operations Management unit cover the following topics:
- Introduction to Supply Chain Management
- Basic Supply Chain – Physical Movements
- The Structure of a Supply Chain
- Benefits of Supply Chains
- How the Supply Chain Works
- The Evolving Structure of Supply Chains
- Participants in the Supply Chain
- Plus More
Unit 4 Planning & Sourcing Operations
This Operations Management unit cover the following topics:
- Basic model of Supply Chain Operations
- Demand Forecasting and Planning
- Forecasting Methods
- Aggregate Planning
- Product Pricing (Plan)
- Relationship of Cost Structure to Pricing
- Inventory Management (Plan)
- Procurement (Source)
- Plus More
Unit 5 - Talent Management
This Operations Management unit cover the following topics:
- An Introduction to Talent and Performance Management
- Creating a Talent Management Plan
- Talent Development within an Organization
- Role of Communication in Talent Management
- Plus More
Unit 6 Procurement Operations
This Operations Management unit cover the following topics:
- Purchasing and Procurement
- Importance of Procurement
- Aims of Procurement
- Organisation of Procurement
- Monitoring Supplier Performance
- Procurement Cycle
- Plus More
Unit 7 Manufacturing & Delivery Operations
This Operations Management unit cover the following topics:
- Introduction To Manufacturing & Delivery Operations
- Production Scheduling
- Facility Management
- Order Management
- Delivery Scheduling
- Plus More
Unit 8 - Succession Planning
This Operations Management unit cover the following topics:
- Understanding the value of Succession Planning
- Elements of a Succession Plan
- Development of a Succession Plan
- Plus More
Unit 9 Project Management
This Operations Management unit cover the following topics:
- What is Project Management?
- Project Life Cylce
- The Project Overview Document
- Defining Project Selection Criteria
- Developing Project Plan
- Developing an Organizational Plan
- Monitoring and Control
- Plus More
Unit 10 - Quality Management
This Operations Management unit cover the following topics:
- Introduction To Quality Management
- Implementing Quality Project Management
- Determining the Quality Policy
- Using a Benefit/Cost Analysis
- Creating the Quality Management Plan
- Preparing for Quality Control
- Plus More
Unit 11 - Creative Thinking and Innovation
This Operations Management unit cover the following topics:
- Understanding Creativity and Innovation
- Creativity and Innovation in Business
- Individual and Group Techniques for Creativity
- Encouraging Creativity in a Team
- Plus More
Unit 12 - Communication Skills
This Operations Management unit cover the following topics:
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Non-Verbal Messages
- Managing the Mingling
- The Handshake
- Plus More
Unit 13 - Negotiation Techniques
This Operations Management unit cover the following topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practicing Negotiation
- Phases of Negotiation
Unit 14 - Change Management
This Operations Management unit cover the following topics:
- About Change
- Key Factors in Successful Change
- Time Management Tips and Tricks
Unit 15 - Administrative Skills
This Operations Management unit cover the following topics:
- Importance of Business Environment
- Types of Business Environment
- Social Responsibility of a Business
- Business Ethics
Unit 16 - Conflict Management
This Operations Management unit cover the following topics:
- What Is Conflict
- Preventing Problems
- Conflict Resolution Techniques
Unit 17 - Stress Management
This Operations Management unit cover the following topics:
- Understanding Stress
- Strategies to Manage stress
- Time Management
Unit 18- Business Ethics for the Office
This Operations Management unit cover the following topics:
- Introduction to Business Ethics
- Philosophical Approaches to Ethics
- Developing Codes for Office Ethics
- Common Ethical Dilemmas
Unit 19 - Business Etiquette
This Operations Management unit cover the following topics:
- Introduction to Business Etiquette
- Proper ways for Business Dining
Unit 20- Risk Management
This Operations Management unit cover the following topics:
- Introduction To Risk Management
- Planning for Risk Management
- Creating the Risk Management Plan
- Examining the Risk Management Plan
- Identifying Risks
- Creating Risk Categories
- Identifying the Project Risks
