Operational Performance Manager

Thames College

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The Operational Performance Manager course draws from a wide range of specialist areas to create a well-rounded and skill-based learning experience. Learners are introduced to essential operations management techniques, quality control systems, and strategic planning tools to monitor and boost organisational performance.

By covering courses like:

• Business Performance Management and Rapid Business Improvement, learners can analyse KPIs and realign business goals.
• Leadership and Management and Change Management focus on guiding teams through transformation and motivating performance.
• Project Management, Process Improvement, and Lean Six Sigma help participants spot inefficiencies and implement solutions.
• Financial Analysis, Budgeting, and Financial Modelling allow for strong cost control and performance forecasting.

In addition, training in Communication Skills, Conflict Resolution, and Decision-Making enables learners to work effectively across teams and departments. With the growing demand for professionals who can reduce waste, optimise resources, and lead productivity improvement, this course meets sector needs in both public and private organisations.

Learning Outcomes

By the end of this course, learners will be able to:

• Monitor and assess business performance using industry metrics and data.
• Apply operations management principles to improve efficiency and output.
• Lead continuous improvement projects using Lean Six Sigma and workflow tools.
• Use Microsoft Excel for cash flow planning, financial forecasting, and reporting.
• Develop strategic business plans aligned with organisational goals.
• Identify and manage operational risks through effective planning.
• Lead teams and manage conflict during periods of organisational change.
• Improve compliance and internal audit procedures across departments.

This course is ideal for professionals who want to step into operational management roles or those already managing teams and looking to formalise their skills. It suits:

• Junior and mid-level managers
• Team leaders and supervisors
• Operations coordinators
• Analysts seeking leadership roles
• Business owners aiming to streamline operations
• Graduates interested in management roles within business, retail, manufacturing, logistics, or service industries

No previous experience or qualifications are required to enroll in our course. This course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

This course prepares learners for roles such as:

• Operations Manager – £38,000 to £55,000
• Business Performance Manager – £45,000 to £60,000
• Continuous Improvement Manager – £42,000 to £58,000
• Compliance Manager – £40,000 to £52,000
• Quality Assurance Manager – £36,000 to £50,000
• Risk Manager – £48,000 to £65,000
• Financial Planning Analyst – £40,000 to £55,000

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