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Online ITIL® 4 Create, Deliver & Support (CDS) with Exam

Fully accredited, self paced, eLearning course with tutor support and web-proctored exam included


ITSM Zone

Summary

Price
£849 inc VAT
Or £70.75/mo. for 12 months... Read more
Study method
Online, self-paced
Duration
18 hours
Access to content
150 days
Certification
ITIL® 4 Specialist Create, Deliver and Support
Professional certification What's this?
Additional info
  • Tutor is available to students

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Overview

The ITIL 4 Specialist Create, Deliver and Support module builds on the concepts introduced in ITIL 4 Foundation. Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.

Certification

ITIL® 4 Specialist Create, Deliver and Support
Awarded by PEOPLECERT

Course media

Resources

Description

By studying the CDS course you’ll learn how established practices can be improved, how services are developed, and users supported with value streams. Find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.

Lessons in this course:

Module 1 SVS Key Concepts and Challenges

  • Lesson 1 – Organizational Structures
  • Lesson 2 – Culture, Competencies, and Teams
  • Lesson 3 – SVS Key Concepts and Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning and Resource Management
  • Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
  • Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2

Module 2 – Value Streams for New Services

  • Lesson 1 – Reviewing Service Value Chains and Service Value Streams
  • Lesson 2 – Practices that Contribute to a Value Stream for a New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design and Software Development and Management Practices
  • Lesson 7 – Service Validation and Testing
  • Lesson 8 – Release Management and Deployment Management

Module 3 – Value Streams for User Support

  • Lesson 1 – Using a Value Stream to Provide User Support
  • Lesson 2 – Practices that Contribute to a Value Stream for User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring and Event Management

Module 4 – Know how to Create, Deliver and Support Services

  • Lesson 1 – Managing the Workload
  • Lesson 2 – Options for Service Delivery

Module 5 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

The Create, Deliver and Support course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Who is this course for?

ITIL 4 Specialist module, CDS is recommended for those with titles such as IT operations manager; service desk manager; development managers; developers; infrastructure operations engineer; change and release manager; incident manager; problem manager; service transition manager; application operations engineer; availability manager; it coordinator; network systems administrator; IT support manager; technical support engineer; information security; data center support specialist and others

Requirements

Students must hold the ITIL 4 Foundation

To take the exam, students must complete the full CDS course

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A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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