Office Administration & Reception (Receptionist) Skills Training - Level 3 Diploma
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★★★ 1,500+ Positive Reviews from Students! ★★★
Join thousands of professionals who trust Essential Safety Training for workplace safety education.
Apex Savings Await: Comprehensive 9-in-1 Certified Executive Administrative Assistant Training Bundle
Updated: 1st November 2024
Courses Included in This Bundle
- Executive Administrative Assistant
- Professional Receptionist
- Virtual Assistant
- Document Management
- Microsoft Office Skills
- Business Communication Skills
- Time Management
- Mastering Note Taking: Expert Techniques for Meeting Minutes
- Stress Management Diploma
What’s New?
- FREE PDF Certificate upon completion.
- Unlimited Retakes on MCQ-based assessments.
- Industry-Endorsed & Accredited Certifications, recognised across industries.
Trust-Pilot Rating: ★★★★☆ (4.5/5).Learning Features
- 100% Online Learning, accessible 24/7.
- Learn anywhere, anytime, on any device.
- Includes real-life case studies and workbooks.
- Industry-compliant checklists and tools included.
- Engaging audio voice overs for modules.
- Courses developed by workplace training experts.
- Endorsed by RoSPA Qualifications and Industry-Endorsed & Accredited.
Why Executive Administrative Assistant Matters
Are you ready to advance your career as an Executive Administrative Assistant? With 78% of employers emphasising the need for skilled administrative support, now is the ideal time to enhance your skills and stand out in the workplace!
In this course, learn the roles of personal assistants, the responsibilities of an administrative assistant, and the seven stages to becoming effective. Discover essential mindsets, key tools, and investment requirements for a successful career. Maximise productivity with Microsoft Office skills, and understand workplace safety and data protection.
Build skills in communication, time management, problem-solving, and multitasking. Manage office operations, client interactions, and navigate workplace politics with confidence. Learn project management, meeting planning, and presentation skills. Prioritise self-care and stress management for work-life balance.
Plan your career growth and confidently negotiate for the promotions and salary increases you deserve.
What You Will Learn
- Personal Assistant Roles: Responsibilities of executive, personal, and administrative assistants.
- Key Responsibilities: Core duties of an administrative assistant.
- Career Stages: The seven stages to becoming effective.
- Essential Skills: Communication, organisation, problem-solving, multitasking.
- Practical Use of Microsoft Office: Master Word, Excel, Google Docs, and Zoom.
- Workplace Safety and Confidentiality: Best practices for maintaining health and data protection.
Student Testimonials
“This course transformed my task management. Excellent support from Essential Safety Training.” – Emma Richards
“Practical exercises in document management and Microsoft Office Skills were particularly helpful. Real-life case studies made it relevant.” – Mark Johnson
“Online learning allowed me to apply what I learned immediately. Highly recommend!” – Jessica Lewis
Bonus Courses Included in the Bundle
Course 1: Professional Receptionist
- Manage front office tasks and customer inquiries.
- Master appointment scheduling and reception protocols.
Course 2: Virtual Assistant
- Provide remote administrative support.
- Use digital tools for efficient management and time management techniques.
Course 3: Document Management
- Store, retrieve, and ensure compliance with documents.
- Implement document control systems and best practices.
Course 4: Microsoft Office Skills
- Master Word, Excel, PowerPoint, and Outlook.
- Create professional documents and use Excel for analysis.
Course 5: Business Communication Skills
- Improve workplace interaction with communication strategies.
- Enhance verbal, written, and non-verbal communication.
Course 6: Time Management
- Prioritise tasks and organise schedules with techniques like time-blocking.
- Reduce procrastination and manage workloads effectively.
Course 7: Stress Management Diploma
- Identify stressors and develop coping strategies.
- Learn relaxation techniques and balance work-life well-being.
Course 8: Mastering Note Taking: Expert Techniques for Meeting Minutes
- Take detailed and concise notes.
- Summarise key points and improve organisational skills.
Why Choose Essential Safety Training?
- Industry-Endorsed & Accredited Certifications: Trusted by employers across industries.
- Flexible Online Learning: Learn at your own pace, anywhere.
- Expert Support: Training by industry professionals.
- Satisfaction Guaranteed: Full refund within 14 days if unsatisfied.
Enrol now to gain essential skills in Executive Administrative Assistant and enhance workplace efficiency across multiple disciplines.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
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Executive Administrative Assistant 4:06:29
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Professional Receptionist 1:41:00
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Virtual Assistant 1:29:00
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Document Management 52:00
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Microsoft Office Skills 29:03
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Business Communication Skills 21:00
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Time Management 32:00
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Mastering Note Taking: Expert Techniques for Meeting Minutes 38:00
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Stress Management Diploma 35:00
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Course Completion 01:00
Course media
Description
Why Should I Take This Course?
This Executive Administrative Assistant course is ideal for individuals and organisations looking to:
- Streamline administrative tasks and boost efficiency.
- Develop key skills in document management, communication, and time management.
- Enhance professional relationships and navigate workplace politics effectively.
- Gain a comprehensive understanding of essential software tools like Microsoft Word, Excel, and PowerPoint.
- Improve productivity through practical techniques in meeting planning and note-taking.
- Achieve Industry-Endorsed & Accredited certification recognised by employers across industries.
Learning Outcomes for this Course
Professional Receptionist
By the end of this course, learners will:
- Develop effective communication strategies for managing customer inquiries and interactions.
- Master appointment scheduling and reception protocols to enhance office organisation and efficiency.
- Build skills in handling administrative tasks such as mail, filing, and basic document management.
Virtual Assistant
By the end of this course, learners will:
- Gain proficiency in using digital communication tools and platforms, such as Zoom, Slack, and project management software.
- Learn time management techniques to handle multiple clients and tasks simultaneously.
- Develop remote working skills, including setting up a productive home office environment.
Document Management
By the end of this course, learners will:
- Understand the principles of organising and categorising physical and digital documents effectively.
- Learn how to implement document control systems for compliance with data protection regulations.
- Develop strategies for efficient retrieval and storage of documents, ensuring accuracy and security.
Microsoft Office Skills
By the end of this course, learners will:
- Master advanced functions in Word for document creation, formatting, and editing.
- Gain proficiency in Excel for data analysis, charting, and automation using formulas and functions.
- Learn PowerPoint skills for creating engaging presentations, including layout design and multimedia integration.
Business Communication Skills
By the end of this course, learners will:
- Develop clear, concise, and persuasive written communication skills for emails, reports, and memos.
- Enhance verbal communication through effective phone and in-person conversations.
- Learn non-verbal communication techniques, including body language and tone, to strengthen professional interactions.
Time Management
By the end of this course, learners will:
- Prioritise tasks effectively using time-blocking and the Eisenhower matrix to maximise productivity.
- Implement the Pomodoro technique to improve focus and manage distractions.
- Develop strategies for managing workloads, reducing procrastination, and meeting deadlines.
Stress Management Diploma
By the end of this course, learners will:
- Identify personal and professional stressors and learn coping mechanisms for stress reduction.
- Master techniques such as deep breathing, mindfulness, and meditation to manage stress.
- Create a personalised stress management plan to maintain work-life balance and mental well-being.
Mastering Note Taking: Expert Techniques for Meeting Minutes
By the end of this course, learners will:
- Learn techniques for taking detailed, accurate notes during meetings to capture key points and decisions.
- Develop skills for summarising discussions and recording action items effectively.
- Enhance organisational skills to track meeting minutes and follow up on pending tasks.
Course Curriculum:
Course 01: Executive Administrative Assistant
Lecture 1: Getting Started as an Administrative Assistant
- Different Types of Assistants
- Key Responsibilities of an Administrative Assistant
- The Seven Stages to Becoming an Assistant
- Essential Mindsets for Success as an Assistant
- Advantages of a Career as an Administrative Assistant
Lecture 2: Essential Preparations Before Starting Your Career
- Initial Investment: How Much Do You Need to Launch Your Career?
- Must-Have Tools and Equipment
- Understand Your Potential Earning as an Administrative Assistant
Lecture 3: Must-Have Software Tools for Success
- Maximising Efficiency with Microsoft Word and Google Docs
- Boosting Productivity with Microsoft Excel and Google Sheets
- Create Impactful Presentations with PowerPoint & Google Slides
- Why Google Meet and Zoom Are Essential for Virtual Meetings
Lecture 4: Ensure Safety and Data Security in the Workplace
- Understanding Health and Safety in the Workplace
- Master Data Protection and Confidentiality
Lecture 5: Build Essential Skills
- Communicate Clearly: Tips for Better Writing and Speaking
- Manage Your Time Like a Pro
- Stay Organised: Simple Strategies That Work
- Pay Attention to the Details
- Solve Problems with Confidence
- Master the Art of Multitasking
Lecture 6: Manage Office Operations and Client Interactions
- How to Organise and Maintain Office Supplies and Equipment?
- Become the First Point of Contact for Clients and Visitors
- Effectively Address Inquiries and Resolve Issues
Lecture 7: Maintain Strong Professional Relationships
- How Can You Maintain Effective Relationships?
- Why Effective Relationships Matter?
- Build Trust with Colleagues and Clients
- Tips for Clear and Concise Communication
- Manage Tough Situations and Resolving Conflicts
- Handle Sensitive Information
- Navigate Workplace Politics
- Create a Positive and Collaborative Work Environment
Lecture 8: Project Management Hacks
- Key Principles of Project Management
- Organise and Execute Projects with Ease
- Collaborate Effectively with Stakeholders and Teams
- Meeting Deadlines and Staying Within Scope
Lecture 9: Mastering Meetings and Event Planning
- How Can You Prepare for Meetings and Events as a Personal Assistant?
- Essential Tips for Organising Successful Meetings and Events
- Key Questions to Ask While Booking a Venue
- Step-by-Step Guide to Setting Up a Meeting Room
- How to Take Clear and Effective Meeting Minutes
- Perfect Your Body Language for Presentations
- Overcome the Fear of Public Speaking
Lecture 10: Prioritise Self-Care and Manage Stress
- How Can You Deal with Stress and Self-Care?
- Boost Performance Through Effective Self-Care Practices
- Identify and Manage Stress in High-Pressure Situations
- Achieve a Healthy Work-Life Balance
Course 02: Professional Receptionist
Course 03: Virtual Assistant
Course 04: Document Management
Course 05: Microsoft Office Skills
Course 06: Business Communication Skills
Course 07: Time Management
Course 08: Stress Management Diploma
Course 09: Mastering Note Taking: Expert Techniques for Meeting Minutes
Who is this course for?
- Aspiring Administrative Assistants: Individuals looking to start a career in administration with no prior experience.
- Current Administrative Professionals: Those seeking to enhance their skills, knowledge and advance in their roles.
- Career Changers: Individuals transitioning into the administrative field from other professions looking to acquire essential skills.
- Students: Those studying business, office administration, or related fields who want practical skills for future employment.
- Business Owners: Entrepreneurs and small business owners needing effective administrative support to streamline operations.
- Executives and Managers: Leaders seeking to understand the role and responsibilities of administrative assistants for better collaboration.
- Anyone Interested in Professional Development: Individuals looking to improve their organisational and interpersonal skills in a workplace setting.
- Freelancers and Remote Workers: Individuals in freelance or remote positions who need to master administrative tasks for their clients.
HR Professionals: Human resources personnel who want to improve their understanding of administrative roles within the organisation.
Requirements
- No prior experience needed—just a willingness to learn.
- Basic computer literacy for hands-on exercises.
Career path
- Executive Administrative Assistant
- Professional Receptionist
- Virtual Assistant
- Document Controller
- Administrative Specialist
- Office Manager
- Records Management Coordinator
- Compliance Officer
- Project Administrator
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
