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Mystery Shopper Masterclass - CPD Certified

2 CPD Hour| Instant Access | Reed Certification Included | Free Product Testing Microcourse



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£12 inc VAT (was £12.99)
Offer ends 30 June 2024
Study method
Online, On Demand What's this?
1.6 hours · Self-paced
No formal qualification
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

3 students purchased this course

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Mystery Shopper Masterclass - CPD Certified

Embark on an insightful journey into the world of Mystery Shopping with our CPD Certified Masterclass, designed to transform you into a skilled Mystery Shopper. Explore the intricacies of Mystery Shopping, from its historical roots to modern-day practices and the significant impact it has on businesses.

Key Performance Metrics:

  • Define Mystery Shopping and its evolution.
  • Explore Mystery Shopper roles and ethics.
  • Apply Market Research in Mystery Shopping.
  • Prepare for a Mystery Shopping career responsibly.


This Mystery Shopper Masterclass Course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.


  • Dual Certificate
  • 02 CPD Points
  • 24/7 Tutor Support


Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.


1h 36m

Course media


Key Lesson Snippets:

  • Introduction to Mystery Shopping

    • Explore the definition, history, and importance of Mystery Shopping.
    • Uncover common myths and career opportunities in Mystery Shopping.
  • Responsibilities of a Mystery Shopper

    • Learn about the role, ethics, and skills necessary for effective Mystery Shopping.
  • Market Research in Mystery Shopping

    • Understand why market research is crucial in Mystery Shopping and its real-world applications.
  • Preparing for Your Mystery Shopping Career

    • Get insights on starting as a Mystery Shopper, avoiding scams, and the necessary tools.
  • Types of Assignments in Mystery Shopping

    • Explore various Mystery Shopping assignments in different industries.
  • The Mystery Shopping Process

    • Understand the end-to-end process of Mystery Shopping, from finding assignments to evaluation and reporting.
  • Report Writing for Mystery Shoppers

    • Learn the importance of detailed reporting and how to write effective Mystery Shopping reports.
  • Enhancing Your Mystery Shopping Skills

    • Develop strategies for building relationships, managing time, and continual skill improvement.
  • The Business Side of Mystery Shopping

    • Gain knowledge on managing income, expenses, tax considerations, and building your Mystery Shopping business.
  • Next Steps in Your Mystery Shopping Career

    • Explore advanced techniques, niche specialization, and future trends in Mystery Shopping.

Who is this course for?

The "Mystery Shopper Masterclass" is tailored for:

  • Individuals intrigued by the world of Mystery Shopping.
  • Aspiring Mystery Shoppers looking to start their careers.
  • Current Mystery Shoppers aiming to enhance their skills and knowledge.

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.