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Mastering Telesales: An Executive Course

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees

Online Training Academy


£12 inc VAT
Study method
Online, On Demand What's this?
2.2 hours · Self-paced
No formal qualification
10 CPD hours / points
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Start on a journey to elevate your sales prowess with our executive course - Mastering Telesales. This isn't just a course; it's your key to unlocking the artistry of telephonic sales, where every call becomes a masterpiece of persuasion. Delve into the core fundamentals of telesales, honing your skills in generating leads and prospects with strategic precision.

Key Features

This Mastering Telesales: An Executive Course Includes:

  • This Mastering Telesales: An Executive Course is CPD Certified.
  • Free Certificate from Reed
  • CIQ Approved Mastering Telesales: An Executive Course.
  • Developed by Specialist
  • Lifetime Access


10 CPD hours / points
Accredited by CPD Quality Standards


2h 15m
    • 1: Module 1: Telesales Fundamentals Preview 13:16
    • 2: Module 2: Generating Leads and Prospects 14:48
    • 3: Module 3: Techniques and Strategies in Sales 18:02
    • 4: Module 4: Preparing for Successful Calls 08:05
    • 5: Module 5: Responding Effectively to Calls 10:35
    • 6: Module 6: Executing the Sales Call 10:55
    • 7: Module 7: Handling Challenging Situations 11:14
    • 8: Module 8: Concluding the Sales Call 08:54
    • 9: Module 9: Etiquette in Telephone Communication 23:15
    • 10: Module 10: Performance Management and Sales Metrics 14:03
    • 11: CPD Certificate - Free 01:00 PDF

Course media


Navigate the intricate landscape of sales techniques and strategies, ensuring you're armed with the arsenal needed for successful calls. From meticulous call preparation to effective responses and flawless execution, this course guides you through every nuance of a sales call. Learn to navigate challenging situations with finesse and conclude calls on a high note. Master telephone etiquette, turning each interaction into a polished display of professionalism. Cap it off with insights into performance management and sales metrics, giving you the executive edge in the world of telesales. Join us on this transformative journey where you don't just make calls; you craft compelling narratives that lead to success.

Course Curriculum

Mastering Telesales: An Executive Course

  • Module 01: Telesales Fundamentals
  • Module 02: Generating Leads and Prospects
  • Module 03: Techniques and Strategies in Sales
  • Module 04: Preparing for Successful Calls
  • Module 05: Responding Effectively to Calls
  • Module 06: Executing the Sales Call
  • Module 07: Handling Challenging Situations
  • Module 08: Concluding the Sales Call
  • Module 09: Etiquette in Telephone Communication
  • Module 10: Performance Management and Sales Metrics

Learning Outcomes:

Mastering Telesales: An Executive Course

  • Master Telesales Fundamentals, mastering the core principles of telephonic selling.
  • Develop expertise in Generating Leads and Prospects for effective sales outreach.
  • Acquire advanced Techniques and Strategies in Sales for persuasive communication.
  • Prepare for Successful Calls with meticulous planning and strategic considerations.
  • Respond Effectively to Calls, enhancing your ability to address client needs.
  • Execute Sales Calls with precision, converting opportunities into successful transactions.

Who is this course for?

Mastering Telesales: An Executive Course

  • Sales executives seeking mastery in advanced telesales techniques.
  • Business development professionals aiming to refine their telephonic communication skills.
  • Marketing professionals interested in optimizing lead generation through telephonic channels.
  • Entrepreneurs and business owners looking to enhance their sales and communication strategies.
  • Individuals aspiring to excel in telesales roles within diverse industries.

Career path

Mastering Telesales: An Executive Course

  • Telesales Manager
  • Business Development Executive
  • Inside Sales Representative
  • Account Executive
  • Telecommunications Sales Specialist
  • Customer Relationship Manager

Questions and answers

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Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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