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Master Class in Assertiveness
Training Express Ltd

Updated 2025 | 31 Modules Instructor Lead Video Classes | FREE CPD Certificate | 10 CPD Points | Lifetime Access

Summary

Price
£19.50 inc VAT
Study method
Online, On Demand
Duration
5.8 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

Welcome to the Master Class in Assertiveness. As your instructor, I’ve designed this course to help you truly understand what assertiveness means, how it works, and how to apply it in everyday life and professional situations. Throughout the modules, I’ll guide you step-by-step through the core principles of assertive behaviour, from building confidence in communication to managing difficult conversations without aggression or passivity.

We’ll begin by exploring the foundations of assertiveness—what it is, why it matters, and how it can transform the way you communicate. You’ll then learn key communication techniques, how to use “I” statements effectively, and how to apply assertiveness in high-stress situations or emotionally charged interactions. From healthcare conversations to social settings and conflict resolution, this course covers assertiveness in real-world scenarios.

By the end, you'll not only understand assertiveness but live it—through conscious behaviour, emotional control, and confident decision-making. This course will help you build lifelong assertiveness habits and give you practical strategies that stick.

Key Features :

  • Accredited by CPD
  • Top-notch video lessons
  • Instant e-certificate
  • Entirely online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, and smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
31
lectures
5h 50m
total

    • 1: 1. INTRODUCTION AND STUDY PLAN.ASSERTIVENESS Preview 06:24
    • 2: 2. MODULE1.1 INTRODUCTION TO ASSERTIVENESS 08:34
    • 3: 3. MODULE1.2 KEY CHARACTERISTICS OF ASSERTIVENESS 10:28
    • 4: 4. module 2.1 core principles of assertive communication 12:58
    • 5: 5. module 2.2 techniques for assertive communication.updated 12:09
    • 6: 6. module 2.3 components of effective communication. 06:32
    • 7: 7. module 3.1 developing assertive behaviour 09:34
    • 8: 8. module 3.2 steps to develop assertive behaviour final 15:14
    • 9: 9. module 3.3 practical strategies for developing assertiveness 08:14
    • 10: 10. module 4.1 effective use of I statement final 07:45
    • 11: 11. module 4.2 key techniques for assertive communication 11:32
    • 12: 12. module 4.3 techniques for effective engagement 22:26
    • 13: 13. module 5 overcoming barriers to assertiveness 11:45
    • 14: 14. module 5.1 identifying personal barriers. updated 15:48
    • 15: 15. module 5.2 STRATEGIES FOR OVERCOMING BARRIERS. FINAL 11:11
    • 16: 16. module 5.3 addressing barriers to assertiveness final 04:59
    • 17: 17. module 6 Applying assertiveness in different context 08:26
    • 18: 18. module 6.1 examples of assertiveness in different situations 14:36
    • 19: 19.. module 6.2 assertiveness techniques for effective conflict management 16:56
    • 20: 20. module 6.3 navigating social interactions 14:07
    • 21: 21. module 6.4 effective communication with healthcare providers 07:36
    • 22: 22. module 7 Assertiveness in challenging situations final 05:24
    • 23: 23. module 7.1 assertiveness in high stress situations 13:19
    • 24: 24. module 7.2 Navigating emotional reactions 22:42
    • 25: 25. module 8 Maintaining Assertiveness in the long term 09:14
    • 26: 26. module 8.1 strategies for maintaining assertiveness 15:17
    • 27: 27. module 8.2 Developing Assertiveness habits 08:44
    • 28: 28. module 8.3 recognising achievements 06:00
    • 29: 29. bonus materials of Assertiveness 08:30
    • 30: 30. case study Assertiveness 17:30
    • 31: 31. assignment part of assertive re recording 05:54

Course media

Description

Course Curriculum

  • Module 01.: Introduction and study plan.assertiveness
  • Module 02.: Introduction to assertiveness
  • Module 03.: Key characteristics of assertiveness
  • Module 04.: Core principles of assertive communication
  • Module 05.: Techniques for assertive communication.updated
  • Module 06.: Components of effective communication.
  • Module 07.: Developing assertive behaviour
  • Module 08.: Steps to develop assertive behaviour final
  • Module 09.: Practical strategies for developing assertiveness
  • Module 10.: Effective use of I statement final
  • Module 11.: Key techniques for assertive communication
  • Module 12.: Techniques for effective engagement
  • Module 13.: Overcoming barriers to assertiveness
  • Module 14.: Identifying personal barriers. updated
  • Module 15.: Strategies for overcoming barriers. final
  • Module 16.: Addressing barriers to assertiveness final
  • Module 17.: Applying assertiveness in different context
  • Module 18.: Examples of assertiveness in different situations
  • Module 19.: Assertiveness techniques for effective conflict management
  • Module 20.: Navigating social interactions
  • Module 21.: Effective communication with healthcare providers
  • Module 22.: Assertiveness in challenging situations final
  • Module 23.: Assertiveness in high stress situations
  • Module 24.: Navigating emotional reactions
  • Module 25.: Maintaining assertiveness in the long term
  • Module 26.: Strategies for maintaining assertiveness
  • Module 27.: Developing assertiveness habits
  • Module 28.: Recognising achievements
  • Module 29.: Bonus materials of assertiveness
  • Module 30.: Case study assertiveness
  • Module 31.: Assignment part of assertive re recording

Learning Outcomes

  • Understand key characteristics of assertive communication techniques
  • Identify barriers that affect personal assertiveness
  • Apply assertiveness strategies in conflict and social situations
  • Develop habits to maintain long-term assertiveness
  • Practice effective use of “I” statements confidently
  • Manage emotional reactions using assertive behaviour

Who is this course for?

  • Anyone who wants to build assertive communication skills
  • People struggling to express themselves clearly
  • Those facing barriers in social communication
  • Individuals dealing with high-stress conversations
  • Learners interested in personal development

Career path

  • Support Worker
  • Customer Service Assistant
  • Healthcare Assistant
  • Administrative Assistant
  • Conflict Resolution Facilitator
  • Care Coordinator

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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