Master Class in Assertiveness

The Master Class in Assertiveness is designed to help learners understand and apply assertiveness effectively in everyday life and various professional and personal settings. The course starts with a structured study plan and an introduction to assertiveness. Learners explore the key characteristics of assertive behaviour and the core principles behind assertive communication. The modules focus on different communication techniques and how to develop these skills through practice.

Course Curriculum

• Module 1.: Introduction and study plan.assertiveness
• Module 2.: Introduction to assertiveness
• Module 3.: Key characteristics of assertiveness
• Module 4.: Core principles of assertive communication
• Module 5.: Techniques for assertive communication.updated
• Module 6.: Components of effective communication.
• Module 7.: Developing assertive behaviour
• Module 8.: Steps to develop assertive behaviour final
• Module 9.: Practical strategies for developing assertiveness
• Module 10.: Effective use of I statement final
• Module 11.: Key techniques for assertive communication
• Module 12.: Techniques for effective engagement
• Module 13.: Overcoming barriers to assertiveness
• Module 14.: Identifying personal barriers. updated
• Module 15.: Strategies for overcoming barriers. final
• Module 16.: Addressing barriers to assertiveness final
• Module 17.: Applying assertiveness in different context
• Module 18.: Examples of assertiveness in different situations
• Module 19.: Assertiveness techniques for effective conflict management
• Module 20.: Navigating social interactions
• Module 21.: Effective communication with healthcare providers
• Module 22.: Assertiveness in challenging situations final
• Module 23.: Assertiveness in high stress situations
• Module 24.: Navigating emotional reactions
• Module 25.: Maintaining assertiveness in the long term
• Module 26.: Strategies for maintaining assertiveness
• Module 27.: Developing assertiveness habits
• Module 28.: Recognising achievements
• Module 29.: Bonus materials of assertiveness
• Module 30.: Case study assertiveness
• Module 31.: Assignment part of assertive re recording

Key Features :

• Accredited by CPD
• Top-notch video lessons
• Instant e-certificate
• Entirely online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, and smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Master Class in Assertiveness 5:49:48

  • 1: 1. INTRODUCTION AND STUDY PLAN.ASSERTIVENESS 06:24
  • 2: 2. MODULE1.1 INTRODUCTION TO ASSERTIVENESS 08:34
  • 3: 3. MODULE1.2 KEY CHARACTERISTICS OF ASSERTIVENESS 10:28
  • 4: 4. module 2.1 core principles of assertive communication 12:58
  • 5: 5. module 2.2 techniques for assertive communication.updated 12:09
  • 6: 6. module 2.3 components of effective communication. 06:32
  • 7: 7. module 3.1 developing assertive behaviour 09:34
  • 8: 8. module 3.2 steps to develop assertive behaviour final 15:14
  • 9: 9. module 3.3 practical strategies for developing assertiveness 08:14
  • 10: 10. module 4.1 effective use of I statement final 07:45
  • 11: 11. module 4.2 key techniques for assertive communication 11:32
  • 12: 12. module 4.3 techniques for effective engagement 22:26
  • 13: 13. module 5 overcoming barriers to assertiveness 11:45
  • 14: 14. module 5.1 identifying personal barriers. updated 15:48
  • 15: 15. module 5.2 STRATEGIES FOR OVERCOMING BARRIERS. FINAL 11:11
  • 16: 16. module 5.3 addressing barriers to assertiveness final 04:59
  • 17: 17. module 6 Applying assertiveness in different context 08:26
  • 18: 18. module 6.1 examples of assertiveness in different situations 14:36
  • 19: 19.. module 6.2 assertiveness techniques for effective conflict management 16:56
  • 20: 20. module 6.3 navigating social interactions 14:07
  • 21: 21. module 6.4 effective communication with healthcare providers 07:36
  • 22: 22. module 7 Assertiveness in challenging situations final 05:24
  • 23: 23. module 7.1 assertiveness in high stress situations 13:19
  • 24: 24. module 7.2 Navigating emotional reactions 22:42
  • 25: 25. module 8 Maintaining Assertiveness in the long term 09:14
  • 26: 26. module 8.1 strategies for maintaining assertiveness 15:17
  • 27: 27. module 8.2 Developing Assertiveness habits 08:44
  • 28: 28. module 8.3 recognising achievements 06:00
  • 29: 29. bonus materials of Assertiveness 08:30
  • 30: 30. case study Assertiveness 17:30
  • 31: 31. assignment part of assertive re recording 05:54

The course explains the components of effective communication, including "I" statements and engagement strategies. It supports learners in identifying personal barriers and provides methods for overcoming them. Practical strategies and step-by-step guidance are shared to develop assertive behaviour. The course includes tools to handle conflict, manage stress, and maintain calm during emotional reactions. Assertiveness in social settings and with healthcare providers is covered, along with long-term habits for sustained assertiveness.

Later modules focus on applying assertiveness across contexts, including challenging and high-stress situations. Learners get real-life examples and case studies to understand how assertiveness plays out in different scenarios. The course ends with bonus materials, a case study, and an assignment to reinforce learning. This complete journey helps learners gain confidence and communicate clearly in different environments.

Learning Outcomes

• Understand key characteristics of assertive communication techniques
  
  
• Identify barriers that affect personal assertiveness
  
  
• Apply assertiveness strategies in conflict and social situations
  
  
• Develop habits to maintain long-term assertiveness
  
  
• Practice effective use of “I” statements confidently
  
  
• Manage emotional reactions using assertive behaviour

• Anyone who wants to build assertive communication skills
  
  
• People struggling to express themselves clearly
  
  
• Those facing barriers in social communication
  
  
• Individuals dealing with high-stress conversations
  
  
• Learners interested in personal development

• Support Worker
  
  
• Customer Service Assistant
  
  
• Healthcare Assistant
  
  
• Administrative Assistant
  
  
• Conflict Resolution Facilitator
  
  
• Care Coordinator

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