We accept all major credit and debit cards.
- Certificate of completion - Free
- Tutor is available to students
We accept all major credit and debit cards.
This Managing Difficult Conversations course is designed to help delegates reduce resistance and potential conflict either in person or when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop relationships and control situations in order to achieve a positive outcome.
Digital certificate - Included
Contents
By the end of the Managing Difficult Conversations session delegates will be able to:
Course benefits
All our training programmes are delivered in a positive manner and in risk free environments. We actively encourage delegates to practice the skills needed to maximise the learning experience and we use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.
Additional information
This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop.
Trainers background
The trainer for this course has extensive experience in design and delivery of sales and marketing related training programmes. They have been delivering a variety of telephone sales and techniques courses to a mixture of SME's and major call centres for a number of years and are recognised for their excellence in this arena.
This course will be of particular value to managers, supervisors, customer service staff, salespeople, front line and call centre staff.
There are no pre-course requirements for this short programme.
This course will support you in your career development whether as a front line member of staff dealing with customers or as a senior manager looking for techniques when dealing with staff.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.