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Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed

FREE Hardcopy Endorsed Certificate of Achievement with Leve 5 Quality License Scheme Endorsed Training | 150 CPD Points


Janets

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online
Duration
408 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
150 CPD hours / points
Achievement
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Are you confused, frustrated or tired to generate ideas to improve yourself in the Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed? You can breath a sigh of relief because our in-depth Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course from Janets endorsed by QLS is here to boost your chances of learning useful skills in the Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed industry.

Our thorough QLS-endorsed Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course offers you the curriculum in manageable, simple-to-digest segments to help you stay on the cutting edge of high-growth industries. You can improve your skillset at your own speed with our exclusive online Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsedcourse. Alternatively, if you're thinking of retraining in this challenging industry, our intense Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course will prepare you to start a new career.

So, be a part of Janets and indulge in one of the finest training in your desired Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed subject and get an original QLS Endorsed Hardcopy Certificate.

Why prefer this course?

There are many reasons to take our in-depth Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course. Here are a few:

  • QLS endorsed course.
  • From Monday through Friday, complete tutor support is offered.
  • Full access to course materials for a full year.
  • Immediate assessment findings
  • A free PDF certificate (CPD) is awarded after passing the course.
  • Study the subject of the course at your own pace.
  • Simple to understand modules and are taught by professionals
  • Ask our email and live chat teams for assistance or guidance at any time.
  • Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.

Achievement

CPD

150 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum:

  • Module 01: Introduction To Customer Service
  • Module 02: What’s Different About Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects Of Phone Etiquette
  • Module 06: Building Rapport Over The Phone
  • Module 07: Inbound And Outbound Calls
  • Module 08: Active Listening And Managing Tough Callers
  • Module 09: Managing Interoffice Calls And Voicemail
  • Module 10: Problem Solving Over The Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

Certificate of Achievement:

After successfully completing the Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

Who is this course for?

The Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course is ideal for those who are interested or already working in this sector.

Requirements

No prior qualifications are needed for Learners to enrol on this Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed course.

Career path

This course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status.

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.