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Level 4 NVQ Diploma in Customer Service (RQF)

Online Flexible Study, No Hidden Fees, 24/7 Tutor Support

Britannia School of Leadership and Management LTD


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£460 inc VAT (was £1,596)
Or £51.11/mo. for 9 months...
Offer ends 31 December 2021
Study method
Online, self-paced
500 hours
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Access until course completion
Level 4 NVQ Diploma in Customer Service (RQF)
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The Level 4 NVQ Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, competence-based qualification. This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level. This customer service diploma online course is intended for learners working in or new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The diploma in customer service management offers customer-service experience and understanding to learners who communicate with customers regularly as part of their work role and contribute to various work settings.You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • 24/7 specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for the course before purchasing it


Level 4 NVQ Diploma in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 4 months of full-time study, or usually, 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 5 Diploma in Management and Leadership
  • OTHM Level 5 Diploma in Accounting and Business
  • OTHM Level 5 Diploma in Business Management

Unit Structure

Unit 1: Champion Customer Service

Unit 2: Manage Personal and Professional Development

Unit 3: Manage Individuals’ Performance

Unit 4: Manage Team Performance

Unit 5: Promote Equality, Diversity and Inclusion in the Workplace

Unit 6: Resolve Customers’ Problems

Unit 7: Build and Maintain Effective Customer Relations

Unit 8: Manage Customer Service Operations

Unit 9: Gather Analyse and Interpret Customer Feedback

Unit 10: Manage Incidents Referred to a Contact Centre

Unit 11: Monitor the Quality of Customer Service Interactions

Who is this course for?

This course is ideal for learners who communicate with customers regularly as part of their work role and contribute to various work settings.


There are no specific entry requirements for this qualification. However, the learners must be 18 years or above to get themselves enrolled in this course.

Questions and answers

No questions or answers found containing ''.

hubert asked:

do i have to pay another fees for the certificate?


Hi Hubert, No, there are no hidden/additional costs. Kind regards, The BSLM Team

This was helpful. Thank you for your feedback.

Anna asked:

Hi is this course qualified as full time course ?


Hi Anna, You can undertake this course on a full-time basis. We offer flexible schedules, so you can essentially decide how much time you want to to devote to the course depending on how quickly you want to complete it. Kind regards, The BSLM Team

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.