Level 4 NVQ Diploma in Customer Service
No Hidden Fees, Specialist Tutor Support, Ofqual Regulated, Progression Opportunities
Britannia School of Leadership and Management LTD
Summary
- Tutor is available to students
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Overview
The Level 4 NVQ Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, competence-based qualification. This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level. This customer service diploma online course is intended for learners working in or new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The diploma in customer service management offers customer-service experience and understanding to learners who communicate with customers regularly as part of their work role and contribute to various work settings. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.
Key Benefits of Studying with Britannia School of Leadership and Management:
- 100% flexible schedule
- Specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
*Please ensure you meet the entry requirements for the course before purchasing it
Qualification
Course media
Resources
- Course PDF - download
Description
Duration and Delivery
This Level 4 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 4 months of full-time study, or usually, 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
Progression
This is a thorough qualification of Level 4 NVQ Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 5 Diploma in Management and Leadership
- OTHM Level 5 Diploma in Accounting and Business
- OTHM Level 5 Diploma in Business Management
Unit Structure
Unit 1: Champion Customer Service
Unit 2: Manage Personal and Professional Development
Unit 3: Manage Individuals’ Performance
Unit 4: Manage Team Performance
Unit 5: Promote Equality, Diversity and Inclusion in the Workplace
Unit 6: Resolve Customers’ Problems
Unit 7: Build and Maintain Effective Customer Relations
Unit 8: Manage Customer Service Operations
Unit 9: Gather Analyse and Interpret Customer Feedback
Unit 10: Manage Incidents Referred to a Contact Centre
Unit 11: Manage Health and Safety in Own Area of Responsibility
Who is this course for?
This course is ideal for learners who communicate with customers regularly as part of their work role and contribute to various work settings.
Requirements
There are no specific entry requirements for this qualification. However, the learners must be 18 years or above to get themselves enrolled in this course.
Career path
This Level 4 Diploma in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Customer Service Team Leader/Manager: £32,479
- Customer Complaints Supervisor: £44,683
- Customer Liaison Manager: £29,000
- Business Development Leader: £39,850
- Client Services Leader: £31,729
- Quality Assurance Manager: £38259
Questions and answers
do i have to pay another fees for the certificate?
Answer:Hi Hubert, No, there are no hidden/additional costs. Kind regards, The BSLM Team
This was helpful.Who is the awarding body for this course?
Answer:Hi Jade, The awarding body we are currently using for this course is Focus Awards (who are Ofqual regulated). All the best, The BSLM Team
This was helpful.Hi is this course qualified as full time course ?
Answer:Hi Anna, You can undertake this course on a full-time basis. We offer flexible schedules, so you can essentially decide how much time you want to to devote to the course depending on how quickly you want to complete it. Kind regards, The BSLM Team
This was helpful.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.