Level 3 Diploma in Customer Service - QLS Endorsed

Step into the dynamic world of customer service, a domain bursting with opportunities. As businesses across the UK increasingly realise the unparalleled power of top-tier customer service, the demand for skilled professionals continues to surge. This Customer Service course doesn’t merely introduce you to the nuances; it immerses you in the transformative techniques of service excellence.

Understand why in today’s marketplace, 'good' simply isn't good enough and how true mastery in customer service can dramatically increase business revenue. Whether it's phone interactions, face-to-face engagements, or deciphering the financial implications of customer retention, this Customer Service course ensures a holistic grasp. Propel your career forward and embrace the rewarding world of exceptional customer service.

Learning Outcomes

• Recognise the significance of customer service in businesses.
• Understand the principles of top-quality management.
• Learn techniques for enhancing customer satisfaction.
• Grasp the financial impact of customer retention.
• Master strategies for handling challenging customers.
• Develop proficiency in delivering exceptional phone service.

Why prefer this course?

There are many reasons to take our in-depth Level 3 Diploma in Customer Service - QLS Endorsed course. Here are a few:

• QLS endorsed course.
• From Monday through Friday, complete tutor support is offered.
• Full access to course materials for a full year.
• Immediate assessment findings
• A free PDF certificate (CPD) is awarded after passing the course.
• Study the subject of the course at your own pace.
• Simple to understand modules and are taught by professionals
• Ask our email and live chat teams for assistance or guidance at any time.
• Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £69

This Level 3 Diploma in Customer Service - QLS Endorsed course is tailor-made for individuals aiming to refine their skills in the domain of customer service. Whether you're a newcomer aspiring to venture into the customer-oriented sector or an existing professional wishing to escalate your expertise, this Customer Service course offers comprehensive insights. Covering a diverse range of topics, from understanding customer behaviours to delivering exceptional phone service, enrollees will be well-equipped to navigate the varied challenges presented in the realm of customer service. This curriculum is invaluable for those looking to foster lasting customer relationships and boost business revenue through effective retention strategies.

Course Modules

• Why Customer Service Is Critical to Your Business
• Good Isn’t Good Enough!
• We Are All in the “Helping Field”
• Providing “Concierge” Level of Service
• The 5 Tenets of Tqm
• How to Boost Customer Satisfaction
• How to Avoid the 10 Deadly Sins of Customer Service!.
• More Money $$ – Through Customer Retention
• How Much Is a Customer Worth? $$
• Do You Understand Your Customer?
• Dealing with Difficult Customers
• “Leap” into Customer Service!
• Exceptional Phone Service
• Why Customers Buy from You! $$
• Bonus Lecture!!!
• Final Tips!!!

Certificate of Achievement:

After successfully completing the Level 3 Diploma in Customer Service - QLS Endorsed course, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

This Level 3 Diploma in Customer Service - QLS Endorsed course is ideal for individuals of all levels including:

• Telemarketers
• Front Desk Receptionists
• Customer service management
• Customer Consultant
• Customer Administrator
• Customer Coordinator
• Customer Care
• Customer Support

There is no specific requirements for our Level 3 Diploma in Customer Service - QLS Endorsed Course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at any time without any limitations.

After successfully completing this course you can pursue the following career paths:

• Customer Service Representative - £18K to £26K/year.
• Customer Service Manager - £25K to £45K/year.
• Client Relations Specialist - £22K to £35K/year.
• Call Centre Supervisor - £23K to £37K/year.
• Customer Experience Analyst - £27K to £42K/year.

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