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Level 2 Diploma in Public Services and Operational Delivery

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London School of Planning and Management

Summary

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Study method
Online
Duration
9 months · Self-paced
Access to content
Access until course completion
Qualification
Level 2 Diploma - Public Services and Operational Delivery
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

Why choose LSPM?

  • Your qualification is recognised and accepted world over.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Flexible payment plans, pay fee in easy monthly, quarterly or yearly instalments.
  • Fast track mode - attain your qualification in just 6 months !
  • Dedicated Tutor Support via live chat.

Qualification

Level 2 Diploma - Public Services and Operational Delivery

Regulated by Ofqual
British Awarding Association logo

Description

Course details

Level 2 Diploma in Public Services and Operational Delivery consists of the following 4 mandatory units and 2 optional units that provide a total of 60 credits.

Mandatory Units (Each unit is of 10 credits)

  • Work safely in public service
  • Maintain competence, knowledge and standards of conduct in public service
  • Work as a team member to deliver public service
  • Recognise diversity when delivering customer service

Optional Units (Select any 2, each unit is of 10 credits)

  • Process information about customers
  • Deal with customers using bespoke software
  • Deal with customers by telephone
  • Use questioning techniques when delivering customer service
  • Deal with customers face to face
  • Deliver customer service to difficult customers
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Support customers using self-service technology
  • Deal with customers by telephone
  • Processing customers’ financial transactions

Requirements

Learner must fulfil at least one of the following criteria to be allowed entry to the qualification:

Academic Qualification

  • Possession of Level 3 diploma or GCE/GCSE or any equivalent overseas qualification

Or

In case of no formal education, learners can gain entry on the basis of workexperience.

  • Learners having 1 work experience or more are eligible in case of no formal educational qualification.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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