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Level 1 Certificate in Customer Service

No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated

Britannia School of Leadership and Management LTD


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Study method
373 hours · Self-paced
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Level 1 Certificate in Customer Service (RQF)
Regulated qualification What's this?
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This Level 1 Certificate in Customer Service (RQF) is an accredited and Ofqual regulated qualification, taught 100% online. This Level 1 Customer Service Certificate is intended for training those who deal with customers regularly or wish to deal with customers as part of their job role. This certificate in customer service will give you the basic understanding and skills you will need to work in and support customer service delivery. This Level 1 Customer Service Certificate programme also enables learners to obtain a certified customer service specialist qualification to show that they can deal with various clients and function well in a customer service environment. This online customer service certificate aims to train learners and helps build a career for them in the customer service industry. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • Specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs


Level 1 Certificate in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This is an online Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training course can take as little as 2 weeks of full-time study or 3 months of part-time study to become a certified customer service professional. This certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) Level 1 qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough Level 1 Certificate in Customer Service qualification, which helps learners enhance their career profile, and allows progression onto courses such as the principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:

  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Business Administration
  • Level 3 Diploma in Business Administration
  • Level 3 Diploma in Customer Services (RQF)
  • Level 2 NVQ Diploma in Business Improvement Techniques (RQF)
  • NCFE Level 2 Diploma in Skills for Business

Unit Structure

Unit 1: Understand Working in a Customer Service Environment

Unit 2: Communication in Customer Service

Unit 3: Principles of Personal Performance and Development

Unit 4: Principles of Working in a Business Environment

Unit 5: Work with Others in a Business Environment

Unit 6: Communicate with Customers in Writing

Unit 7: Process Information about Customers

Unit 8: Meeting Customers’ After Sales Needs

Who is this course for?

This course is ideal for those learners preparing to enter the customer services sector, or already working in such an environment and looking for a qualification that evidences their skills to employers.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Career path

This Level 1 Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Trainee Receptionist: £20,619
  • Customer Service Admin Assistant: £19,500
  • Customer Care Assistant: £19,050
  • Retail Assistant: £18,256
  • Trainee Customer Service Executive: £20,051
  • Customer Service Representative: £23,379

Questions and answers

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Becky asked:

Hi i have 2 questions. Q1. What is course number for this course is please? Q2. And which organisation is running this course run by?


Hi Becky, The Qualification Recognition Number of the Level 1 Certificate in Customer Service is QRN – 601/8686/0. This course is awarded by the Focus Awards and approved by Ofqual UK. Regards, BSLM Team.

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.