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ITIL V4® Introduction course. Official courseware cover image

ITIL V4® Introduction course. Official courseware
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ITIL 4® Online IT Project Management course , Certificate of completion included

Summary

Price
£69.95 inc VAT
Or £23.32/mo. for 3 months...
Study method
Online
Duration
3 hours · Self-paced
Access to content
6 months
Certification
ITIL® 4 Foundation
Professional certification What's this?
18 students purchased this course

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Overview

ITIL® is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.

Certification

ITIL® 4 Foundation

Awarded by PEOPLECERT
PEOPLECERT logo

Course media

Description

Just about every organisation you might work for today harnesses tech to provide products and services. ITIL® provides a flexible foundation for organisations who want to optimise their service management operating models and maximise value creation. ITIL® Service Management is a ‘one stop shop’ triage for corporate IT problems and services, and service management is now considered as being much broader than traditional service desk activities

If you aren’t sure about whether or not ITIL® is for you, this introductory online course could be just the thing you need! It draws on materials taken from our official foundation course which is accredited by Peoplecert. The course has been designed to give you a very good idea of what ITIL® is about as well as a feel for what to expect in this e-learning experience.

This course covers the following:

  • Introducing ITIL® 4
  • Key Concepts of Service Management
  • The Four Dimensions
  • Introducing the Service Value System
  • Introducing the Seven Principles
  • Introducing the Interconnected Service Value Chain
  • Introducing ITIL Management Practices
  • Introducing Practices in Depth

Please note that this introduction course does not cover the entire qualification syllabus and there is no tutor support available.

We hope you enjoy your course!

Who is this course for?

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at ITSM through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The ITIL 4 Foundation Certification is perfect for individuals who have already achieved the ITIL 3 qualification and are looking to upskill to the current framework of ITIL 4. Additionally, anyone wishing to understand how ITIL can be used to enhance ITSM ,and IT professionals or others working within an organisation that has adopted ITIL.

Requirements

Internet access and a desire to become a great project manager in IT with ITIL.

Career path

This ITIL® 4 Foundation Certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this Foundation Certificate as an opportunity to win various job incentives put forth by your employer or to study further in this field

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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