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ITIL Services Operations

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Global Edulink

Summary

Price
£249 inc VAT
Or £83.00/mo. for 3 months...
Study method
Online
Duration
10 hours · Self-paced
Certification
ITIL v2 Service Manager
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

Overview

Get onto the ITIL career progression ladder

The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry.In this online course, offered by Global Edulink, one of the leading beacons in the worldwide online training industry, you’ll gain an explanation of what ITIL is and how it can help align IT services with the needs of your organization.

The course is comprised of eight modules, drawn from ITIL objectives that outline the essentials of ITIL services operations.Highly qualified ITIL trainers explain the key principles, processes, and operations behind the ITIL model of service management that enable organizations and individuals how to successfully manage their products and services to perform. These activities can also help improve their IT Service Management. You’ll then gain a deeper understanding of matters such as organizing service operation activities including diverse technical aspects that must be considered. Real-word examples will be used to help bring the different concepts to life.

Certification

ITIL v2 Service Manager

Awarded by ITIL®
ITIL® logo

Course media

Description

This online training course is comprehensive and designed to cover the key topics listed under the course curriculum section below. This course has been designed for 30 guided learning hours.

COURSE CURRICULUM

1. Fundamentals of service operation

2. Service management as practice & learning

3. Focus on service operation principles

4. Objectives of service operation process

5. Types of common service operation activities

6. How to organize for service operation

7. Event management technology considerations

8. Overview of the service operation

Certification:

Successful candidates will be awarded a certificate in ITIL Service Operations [- 3 credits].

[The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book]

The Service Operation certification can only be taken as part of an accredited training course].

PLEASE NOTE:

This is not included official Exam and you need to purchase exam separately.

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.

Who is this course for?

  • Those whose role sits within IT service management
  • Those looking to progress to a service management position

Career path

  • Database Administrator
  • IT Operations Manager
  • Security Administrator
  • Applications Support
  • Service Desk and Incident Manager
  • Release Manager
  • Security Manager
  • Problem Manager
  • Network Support

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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