ITIL® Intermediate SS Certification Training

Fortray Global Services LTD

Certificate of completion

Digital certificate - Included

Course Curriculum
Eligibility
ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles, and supporting activities within the ITIL Service Strategy. This certification is best suited for Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers, team leaders, service designers, IT architects, planners, consultants, audit managers, security managers, ITSM trainers.
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Pre-requisites
For the ITIL Intermediate Service Strategy certification, a candidate should take the training with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.
Course Content
ITIL® Intermediate SS
Learning Unit 00 - Introductory Lesson50:35
0.1 ITIL® 2011 LIFECYCLE Module01:20
0.2 Agenda01:10
0.3 Objective00:24
0.4 ITIL® 2011 Introduction01:01
0.5 ITIL® 2011 Intermediate00:51
0.6 ITIL - Qualification Criteria02:02
0.7 Definition of Service Lifecycle00:51
0.8 Definition of Service Capability00:48
0.9 Difference between Lifecycle and Capability Modules00:37
0.10 Managing Across the Lifecycle00:50
0.11 Accreditation Institute00:05
0.12 SS Course Description00:48
0.13 Course Objective01:04
0.14 Target Candidate00:42
0.15 Target Candidate - Cont01:42
0.16 Exam Pre-requisites01:16
0.17 ITIL® 2011 SS Exam Format01:11
0.18 EXAM TIPS00:22
0.19 Course Outline02:58
0.20 Quiz00:56
0.21 Foundation Basics00:19
0.22 What is ITIL ?01:23
0.23 Benefits of ITIL00:51
0.24 The ITIL 2011 Lifecycle02:09
0.25 Service and Service Management ?01:30
0.26 Service Strategy - Purpose02:12
0.27 Service Strategy - Key Processes00:45
0.28 Service Strategy - Basics01:33
0.29 Service Strategy - Basics00:54
0.30 Service Strategy - Basics01:04
0.31 Service Strategy - Basics00:43
0.32 Service Design - Purpose and Objectives02:26
0.33 Service Design - Basics00:54
0.34 Service Design - Key Processes00:37
0.35 Service Design - Basics01:04
0.36 Service Transition Purpose01:20
0.37 Service Transition - Key Principles00:55
0.38 Service Transition - Key Processes01:09
0.39 Service Transition - Key Roles and Responsibilities01:05
0.40 Service Operations - Purpose00:50
0.41 Service Operations - Key Functions and Processes01:00
0.42 Service Operations - Value to Business00:48
0.43 Continual Service Improvements - Purpose01:00
0.44 Continual Service Improvements - Basics01:55
0.45 Key Links, Inputs and Outputs of the Service Lifecycle Stages01:11
0.46 Quiz
Learning Unit 01 - Introduction to Service Strategy06:24
Learning Unit 02 - Service Management as a Practice41:01Preview
Learning Unit 03 - Service Strategy Principles02:02:49Preview
Learning Unit 04 - Service Strategy Processes04:40:29Preview
Learning Unit 05 - Service Strategy, Governance, Architecture and ITSM Implementation Strategies53:53Preview
Learning Unit 06 - Organizing for Service Strategy41:12Preview
Learning Unit 07 - Technology Considerations18:30Preview
Learning Unit 08 - Implementing Service Strategy21:23Preview
Learning Unit 09 - Challenges, Critical Success Factors and Risks06:09Preview
Learning Unit 10 - Summary and Directed Studies00:50

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