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ITIL® Continual Service Improvement

Purple Griffon Limited

Summary

Price
£1,155 inc VAT
Or £96.25/mo. for 12 months...
Study method
Classroom
Duration
3 days · Full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Location & dates

Location

Address
City Point
1 Ropemaker Street
London
Greater London
EC2Y9HT
United Kingdom
View on Map

Overview

ITIL® Continual Service Improvement - A 3-Day Training Course

The ITIL® Continual Service Improvement certification will help you to gain an understanding of the management and control of the activities and techniques within the Continual Service Improvement stage of the IT Service Management Lifecycle. This ITIL® Continual Service Improvement training course will focus on the importance of Service Management, CSI principles and processes and will be able to carry out and organise common Continual Service Improvement activities and analyse related challenges and risks.

ITIL® Continual Service Improvement Examination

In order to gain this qualification in ITIL® Continual Service Improvement, you must sit and pass a final examination. This exam is 1.5 hours long and consists of eight multi-choice, scenario-based questions. You are required to gain a minimum mark of 70% in order to pass the exam. The tutors will help you to prepare for the exam through the coursework and two practice exam papers.

Course media

Description

The syllabus for ITIL® Continual Service Improvement training course is broken down and presented through seven main modules, each designed to give you a thorough understanding of ITIL® Continual Service Improvement. These modules are:

  • Introduction To Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods And Techniques
  • Organisation For Continual Service Improvement
  • Implementation Considerations
  • Critical Success Factors And Risks

This ITIL® Continual Service Improvement training course will enable you to:

  • Understand The Importance Of Service Management As A Practice
  • Understand CSI Principles And Processes
  • Carry Out Common CSI Activities
  • Organise CSI Effectively
  • Recognise CSI Functions And Technology-Related Activities
  • Understand How To Implement CSI
  • Understand And Analyse Challenges, Critical Success Factors And Risks Related To CSI

Who is this course for?

The main target group includes but is not restricted to CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers and ITSM Trainers.

  • Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Requirements

You are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience.

Please Note: As of May 2015, BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL® Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.

Career path

Once you have completed this training course, you can further your study and career development with:

  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Service Strategy
  • ITIL® Service Offerings and Agreements
  • ITIL® Release, Control and Validation
  • ITIL® Operational Support and Analysis
  • ITIL® Planning, Protection and Optimisation

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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