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Customer Service Representative - CPD Certified

Special Sale | CPD Accredited **FREE PDF Certificate, Transcript, E-Book & Student ID Card** | Lifetime Access

Skill Up


£12 inc VAT
Study method
5 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Certificate of completion - Free
  • Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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"Customer Service Representative" Exclusive Course

Do you want to start a Customer Service Representative career or simply learn more about it?

Industry experts design the Customer Service Representative training so that you can pick subject-matter specialist’s brains. Enrolling in this course gives you access to a professionally designed curriculum and furthers your career as a Customer Service Representative.

This training has covered all the latest topics to keep you better prepared for your Customer Service Representative profession.

Enroll now for a successful Customer Service Representative career!

This Customer Service Representative Consists of the Following Title Course:

  • Customer Service Representative

We, Skill Up, provide our course on this platform to extend your knowledge in IT Support & Telecommunications. Complete the course to earn a CPD Accredited Certificate that will help you advance in your career.

Enrol in the Customer Service Representative course to jumpstart your career aspirations.

This Customer Service Representative training offers :

  • 1Free PDF Certificates
  • Free Exam
  • Lifetime Access
  • IT & Telecoms accredited by CPD QS
  • Worldwide accessibility to learning the course
  • 24/7 Tutor support


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


This Customer Service Representative is the greatest elbow room for you to amplify your self-possession and foster your skills. We formulated this Customer Service Representative to equip you with the expertise you need to feel empowered and accredited. This expertly-crafted Customer Service Representative course is very lively and well-paced to assist you in easily understanding Customer Service Representative with a rigorous curriculum. While studying fundamental and essential subjects, you'll learn how to master the talent.

Furthermore, as you work your way through the modules of this Customer Service Representative course, you will seize the fundamentals of Customer Service Representative and delve into key topics such as:

Customer Service Representative

  • Introduction to Customer Relationship Management (CRM)
  • CRM Fundamentals
  • CRM Strategies
  • CRM Databases
  • Deepening Customer Relationship
  • Handling Customer Complaints
  • Introduction to Customer Service
  • What’s Different about Good Customer Service?
  • Customer Service Communication Strategies
  • Building Rapport Over the Phone
  • Active Listening and Managing Tough Callers
  • Problem Solving over the Phone

Please Note: There is no Assessment available with this course. Learners can order the Course Completion Certificate right after completing the Customer Service Representative.

Who is this course for?

This Customer Service Representative is developed exclusively for you if you want to thrive in this area and empower your future career. Since this Customer Service Representative aims to boost your potential and finesse your skill set for a lifetime, enroling in this comprehensive Customer Service Representative course will be the best choice for you.

If you want to stand out as a promising contender, join this Customer Service Representative course and learn what you need to know to proliferate in the workplace. You are also welcome to participate in the course if all you want to do is broaden your knowledge on IT Support & Telecommunications.


Your road to a fulfilling career in IT Support & Telecommunications. industry may be our Customer Service Representative course. In this Customer Service Representative programme, you will practise to acquire all the in-demand skills.

There are no prerequisites for the Customer Service Representative course. Train at your own schedule, on your smart device, and without the trouble of prerequisites for ensuring a booming career in the rapidly expanding field of IT Support & Telecommunications. Moreover, there is no deadline and you can take as much time as you need to finish this course.

Career path

Your CV will be more valuable and you will be more eligible if you have this Customer Service Representative skill. An in-depth knowledge on this topic will allow you to apply for a job in the relevant field with confidence.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included

This Customer Service Representative comes with a CPD Accredited PDF certificate for Free, making this course an excellent value for money.

Hard copy certificate

Hard copy certificate - £9.99

Get a CPD Accredited Hard Copy certificate for free. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.