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IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance

Update on 2024 | CPD Certified | Free Digital Certificate | Free Exam | Lifetime Access | 24/7 Student Support.

Course Line On Demand

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Welcome to IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in IT Support. Throughout this course, we will explore various aspects of IT Support and delve into its fundamental concepts, advanced techniques, and real-world applications.

Our primary objective in IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance is to equip you with a solid foundation in IT Support. Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.

During our journey together, you will have the opportunity to:

  • Gain a thorough understanding of the core principles and theories that underpin IT Support.
  • Acquire practical skills through hands-on exercises, projects, and real-world examples.
  • Explore cutting-edge advancements and emerging trends in the field of IT Support.
  • Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of IT Support.
  • Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in IT Support.

By the end of IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance, you will have gained a comprehensive understanding of IT Support and developed the skills necessary to succeed in this dynamic field.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

16
sections
16
lectures
1h 36m
total

Course media

Description

Welcome to the course outline for IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance. In this comprehensive learning journey, we will explore the depths of IT Support, delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance.

*****IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance Course Syllabus*****

  • Lecture 1: How People Use Computers
  • Lecture 2: System Hardware
  • Lecture 3: Device Ports and Peripherals
  • Lecture 4: Data Storage and Sharing
  • Lecture 5: Understanding Operating Systems
  • Lecture 6: Setting Up and Configuring a PC
  • Lecture 7: Setting Up and Configuring a Mobile Device
  • Lecture 8: Managing Files
  • Lecture 9: Using and Managing Application Software
  • Lecture 10: Configuring Network and Internet Connectivity
  • Lecture 11: IT Security Threat Mitigation
  • Lecture 12: Computer Maintenance and Management
  • Lecture 13: IT Troubleshooting
  • Lecture 14: Understanding Databases
  • Lecture 15: Developing and Implementing Software

Assessment Process

Upon completing the IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance course, you will be required to undertake a multiple-choice evaluation to gauge your understanding of the material covered.

To successfully pass the assessment, candidates must achieve a minimum score of 60%.

Certification

After successfully completing this IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance course, you will get an instant Free digital certificate.

Who is this course for?

IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in IT Support.

This course is suitable for:

  1. Beginners in IT Support
  2. Professionals in IT Support
  3. Students in IT Support
  4. Career changers in IT Support

Requirements

Requirements for the IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance course:

  • No Prior Knowledge Required
  • Internet access.
  • Familiarity with English

Career path

Completing IT Support Technician: Essential Skills for Troubleshooting and Customer Assistance can open exciting career opportunities in various fields related to IT Support.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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