This course is aimed at anyone looking to gain entry into the IT field as a Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT infrastructure within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT field.
The IT Support Pro Pack starts off with the entry-level CompTIA A+ course which covers everything from installing and managing operating systems to security management and computer hardware to setting up and wifi network, plus much more. From there you will be taught how to install, manage, and support one of the most popular online office applications… Office 365. The skills and certifications you will gain through this Pro Pack will give you a clear advantage when applying for your first job in IT Support; and a boost to anyone already working in a support role.
About the CompTIA A+ 220-901 and 902 Accredited E-Book Study Guide
Hudson have partnered with Prodigy Learning to offer this Sybex complete guide to A+ certification. The CompTIA A+ Complete Study Guide is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this book gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively.
Now in its third edition, this guide has been updated to reflect the exam’s new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this book helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam.
You also gain access to the Sybex exclusive online interactive learning environment and test bank, featuring bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important terms you need to understand.
This book helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors. Review the components of personal computers, laptops, and portable devices Understand operating systems, networks, and security Get up to speed on safety and environmental issues Practice effective communication and the “soft skills” of professionalism More than just a review of computer parts, this book covers everything you’ll see on the exam.
This guide covers 100% of exam objectives, including motherboard components, types of network cables and connectors, laptop hardware, Windows and other operating systems, security threats, prevention methods, and much more…
Includes interactive online learning environment and study tools with:
- 4 custom practice exams
- More than 200 Electronic flashcards
- Searchable key term glossary
Coverage of 100% of all exam objectives in this Study Guide means you'll be ready for:
- Handling storage devices and peripherals
- Setting up wired, wireless, and SOHO networks
- Working with laptops, smartphones, tablets, and e–readers
- Troubleshooting hardware and networks
- Managing different versions of Windows, Mac OS, and Linux
- Securing all types of networks
- Communicating effectively and professionally
- Interactive learning environment
Take your exam prep to the next level with Sybex's superior interactive online tools. Through the study guide’s online portal, you’ll gain access to:
- Interactive test bank with 4 practice exams. Practice exams help you identify areas where further review is needed. Get more than 90% of the answers correct, and you're ready to take the certification exam. 240 questions total!
- More than 200 Electronic Flashcards to reinforce learning and last minute prep before the exam
- Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared
About the Author:
Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including A+), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books. Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor who has written several certification books on Windows, Security, IT project management, and UNIX. He is also a well–known certification columnist for Certification Magazine and Campus Technology. Toby Skandier, A+, Network+, i–Net+, Server+, is founder of Talskan Technologies, LLC, a technical education provider.
