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IT Helpdesk Support - CPD Certified

Save Money, Learn & Earn > 4 Career-Oriented Courses > Free Gift > PDF Certificate Included > Free Exam



£31 inc VAT
Study method
43 hours · Self-paced
Access to content
Lifetime access
No formal qualification
50 CPD hours / points
  • CPDQS Digital Certificate & Transcript Included for The Title Course Only - Free
  • CPD Certified Printed Hardcopy Certificate (Per Unit) - £8
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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24 Hour Flash Deal 4-in-1 IT Helpdesk Support Bundle

Take the initial steps toward a successful long-term career by studying the IT Helpdesk Support package online with StudyHub through our online learning platform. After completing extensive research, we designed this customised IT Helpdesk Support course to ease your journey toward your goal. The IT Helpdesk Support course covers all of the latest information to keep you ahead of the job market and prepare you for the next step.

The IT Helpdesk Support bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.

This Bundle consists the following career oriented courses:

  • Course 01: Service Helpdesk & Technical Support Course
  • Course 02: Receptionist Diploma
  • Course 03: Introduction to Computers and Internet for Beginners
  • Course 04: Dealing With Difficult People – Diploma

Key Features of the IT Helpdesk Support Course:

  • CPD Accredited IT Helpdesk Support course
  • Instant e-certificate available with IT Helpdesk Support bundle
  • Fully online, interactive IT Helpdesk Support course with audio voiceover
  • Self-paced IT Helpdesk Support course using smart devices, from anywhere in the world


50 CPD hours / points
Accredited by CPD Quality Standards

Course media


The IT Helpdesk Support course has been prepared by focusing largely on career readiness. It has been designed by our IT Helpdesk Support specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided with IT Helpdesk Support, if it’s required by any learners.


  • Module 01: Managing Interoffice Calls and Voicemail
  • Module 02: Aspects of Phone Etiquette
  • Module 03: Business Telephone Skills
  • Module 04: Building Rapport Over the Phone
  • Module 05: Inbound and Outbound Calls
  • odule 06: Active Listening and Managing Tough Callers
  • Module 07: Mail Services and Shipping
  • Module 08: Intra Organisation Dealings
  • Module 09: Problem Solving over the Phone
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Relationship Management
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Who is this course for?

This IT Helpdesk Support bundle training is suitable for -

  • Students
  • Recent graduates
  • Job Seekers


There is no formal qualification needed for this course.

Career path

This IT Helpdesk Support bundle is an excellent opportunity for you to learn multiple skills and explore various career opportunities.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPDQS Digital Certificate & Transcript Included for The Title Course Only

Digital certificate - Included

After studying the course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim One Digital Certificate & Transcript for the title course completely free of cost. The cost for additional digital certificates is £4.99 each.

CPD Certified Printed Hardcopy Certificate (Per Unit)

Hard copy certificate - £8

  • FREE UK Delivery
  • International Delivery +£ 10.00

The price for each Printed Hardcopy Transcript is £9.99.

  • FREE UK Delivery
  • International Delivery +£ 10.00

Student ID Card is included in the price, excluding shipping fees.

  • UK Delivery £4
  • International Standard +£ 8.00


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.