Customer Service - Course
Diploma QLS Level 5|FREE PDF Certificate Tutor Support & Exam|120 CPD Points|+2 FREE Courses [15,000+ Enrolled Students]
CPD Courses
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- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Service
**4 Courses Bundle**
**FREE PR Course**FREE Communication Skills course**FREE COVID-19 Course
Diploma in Customer Service QLS Level 5. Diploma of achievement in Customer Service. Additional CPD Accredited Customer Service Certificate with 120 CPD points available without extra study. This Customer Service course comes with easy to understand e-learning study materials.
What Will I Learn From This Customer Service
On successful completion of Level 5 the learner will be able to;
- Discuss overview of key Customer Service elements
- Investigate the process of listening to, questioning and confirming customers’ needs.
- Explore a variety of leadership styles, the fundamentals of creating Customer-focused environments and the value of reward and recognition schemes
- Understand how to develop a Customer Service strategy
- Learn how to effectively introduce a new program to current employees.
- Explore a variety of effective training and development methods
- Discuss how to professionally handling complaints from a business perspective
- Gain or develop key transferrable skills applicable in a range of industries and sectors.
Why Students prefer this Customer Service Diploma from CPD:
- Fully Endorsed Customer Service Course
- Customer Service Specialist Tutors
- Customer Service course does not expire till you successfully complete it
- The option to take study breaks at any time at no extra cost
- No deadlines, no time restrictions and no fixed schedules
- no additional costs or expenses at any time.
- Online assessments to test your new skills and knowledge
- The opportunity to enhance and improve your CV and career prospects.
- The opportunity to study from any location in the world.
**3 Free Gifts included in Customer Service**
**FREE PR Course**
This Free PR course covers the following topics:
- Introduction to Public Relations
- Definitions of Public Relations
- Elements in Public Relations
- The Public Relations Process
- Benefits of Public Relations
***FREE PR Course***
This Free Communication Skills covers the following topics:
- Introduction to Public Relations
- Definitions of Public Relations
- Elements in Public Relations
- The Public Relations Process
- Benefits of Public Relations
- Plus more
***FREE COVID-19 Course***
This Free Covid-19 course covers the following topics:
- What Are Coronaviruses?
- What Are the Symptoms of COVID-19?
- Is it a Cold, the Flu or COVID-19?
- Mild vs Severe Infection
- How is the Coronavirus Transmitted?
- How to Protect Others from COVID-19
- Is There a COVID-19 Vaccine?
- What Happens Next?
***This offer ends soon***
Course Material of Customer Service
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning Customer Service course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Achievement
CPD
Course media
Description
Customer Service
Diploma of Achievement in Customer Service Level 5 .If you’re serious about climbing to the top of the ladder in a Customer Service setting, we’re serious about showing you the way! This Customer Service Level 5 provides the most intensive, comprehensive overview of all key Customer Service issues and concepts.
This Customer Service Level 5 course teaches essential elements of Customer Service and explains how these can be implemented for the success of a business. The Customer Service Level 5 also covers dealing with difficult situations, the importance/value of Customer feedback and how to handle complaints in an effective and beneficial manner. If you wish to implement an effective Customer Services programme in your organisation or simply want to develop skills for a rewarding career in roles this Customer Service Level 5 is ideal for you. Providing efficient Customer Services is vital for every business.
Course Syllabus of Customer Service:
This Customer Service Level 5 course covers the following modules:
Unit 1 - Customer Services : An Introduction
This Customer Service unit covers the following topics:
- Elements of Customer Service:
- Classification of Customer Service
- Service Quality & Customer Service
- Effects of Poor Service on a Business
- Benefits of a Customer-Centred Organization
- Customer Satisfaction
- Knowing your Customer’s Needs and Requirements
- Changing Nature of Customer Service
- Reasons for Developing Long-Term Relationships with
- Importance of Customer Feedback and Complaints
- Plus More
Unit 2 - Strategies for Understanding Your Customers
This Customer Service unit covers the following topics:
- Identifying Customer Expectations
- Listening, Questioning and Confirming
- Benefits of Meeting Expectations
- Means of Identifying Customer Needs
- Triggers and Customer Needs
- Plus More
Unit 3 - The Customer-Focused Organization
This Customer Service unit covers the following topics:
- Style Of Leadership
- The Creation of a Customer-Focused Environment
- Performance Management
- Coaching and Development
- Developing a Reward and Recognition Scheme
- Criteria for Rewards
- Plus More
Unit 4 - Creating Customer Service Strategy
This Customer Service unit covers the following topics:
- Involvement of the Top Management
- The Role of the Manager and the Role of the Leader
- Important Areas of Focus for Customer Service Strategy
- Establishing a Customer-Focused Culture
- Plus More
Unit 5 - Customer Services: Implementing a Service Excellence Strategy
This Customer Service unit covers the following topics:
- Marketing a Service Strategy
- Engender Ownership
- Continuous Improvement
- Establish a Steering Group
- Plus More
Unit 6 - Advance Training & Development for Effective Customer Service
This Customer Service unit covers the following topics:
- Importance of Training and Development in Customer Service
- Identifying Training and Development Objectives
- Training and Development Methods
- Building Customer Service into all Training and Development Activities
- Plus More
Unit 7 - Building strong relationship with Customers
This Customer Service unit covers the following topics:
- Incentives and Loyalty Schemes
- Sales-Force Automation
- Marketing Automation
- Operational CRM
- The Goal of CRM (Customer Relationship Management)
- The Primary Stages of the CRM Value Chain
- Plus More
Unit 8 - Effective Communication
This Customer Service unit covers the following topics:
- Importance of Effective Communication
- Developing A Communication Strategy
- Communicating Service To External Customers
- Communication of Service Quality to the Internal Customer
- Training Material
- Plus More
Unit 9 - Concept of Empowerment & Ownership
This Customer Service unit covers the following topics:
- Valued People Value Customers
- Myths about Empowerment
- Empowerment is Appropriate for All Organisations
- Building Staff Confidence to Ensure Ownership of Complaints
- Developing a Set of Discretionary Awards
- Plus More
Unit 10 - The Right Way to Manage Unprofitable Customers
This Customer Service unit covers the following topics:
- Dealing with Unprofitable Customers
- Customer Behaviour and Customer Behaviour Database
- Customer Value Analysis
- Change Unprofitable Customers into Profitable Customers
- Evaluating Your Customers’ Value, Segment by Segment
- Plus More
Unit 11 - Handling complaints
This Customer Service unit covers the following topics:
- Performance Response Standards
- Reasons for Customer Grievances
- Type of Complainers
- Complaint Management
- The Complaint Management Process
- Guidelines For Handling Complaints
- Complaints Analysis Reports
- Resolving Problems and Quality-Improvement Activities
- Plus More
Unit 12 - Importance of Feedback in Customer Service
This Customer Service unit covers the following topics:
- Barriers to Listening
- The Monitoring of Complaints and Compliments
- The Value of Listening to Customers
- Monitoring Customer Satisfaction
- Self-Completion Questionnaires
- Measuring Customer Loyalty
- Plus More
Course Benefits of Customer Service
This Customer Service Level 5 course has the following benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS (Learning Management System)
- Easy to understand quality e-learning study materials.
Tutor Support
When you enrol on a Customer Service Level 5 course with CPD, you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college.
Quality Licence Scheme
This Customer Service course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.
Who is this course for?
Customer Service
- Candidates looking for a career change
- Candidates looking to upgrade their CVs for better job prospects
- Existing Customer Care workers looking to improve their skills for promotion
- Those planning to go on to higher-level studies upon completion
- Business owners, managers and supervisors
- Anyone serious about a rewarding career in Customer Service
Requirements
Customer Service
There is no particular entry requirement.
Option 1
Customer Service Diploma QLS Level 5 endorsed by Quality Licence Scheme
Certificate Fee: £120 + postal charges
Option 2
Customer Service Diploma issued by CPD
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£95 + postal charges
*Postage Charges: National £9, International £15
Career path
Customer Service
Typical customer service positions include;
- Team leader
- Customer Service manager
- Customers relationship manager
- Customers support officer
- PR Manager
Questions and answers
Usually how long is the duration of the course?
Answer:Dear Lazar The course is totally flexible and suits those who are in full time employment or have busy schedules. There is no fixed time table for study. There are no specific dates or deadlines for the submission of assignments. You can plan your studies according to your own convenience and can submit the assignment when you are ready for it. You can work 4 to 5 hours a week to complete the course in 3 to 6 months time.
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