Increasing Assertiveness
ExperTrain
Instructor-led · Live online public dates
Summary
- Increasing Assertiveness Certificate of completion - Free
- Tutor is available to students
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Dates
Overview
Certificates
Increasing Assertiveness Certificate of completion
Digital certificate - Included
Certificate will be sent once the course has been completed via email.
Course media
Description
Course Aims
In this course you will discover how to behave more assertively and increase your presence and influence within the workplace. Learn how to display assertive body language, set appropriate boundaries, regulate your emotions and communicate respectfully and clearly.
Course Objectives
By completing this course, you will be able to:
- Understand what assertiveness is, what it looks like and what the benefits are.
- Know your current level of assertiveness so you can produce an action plan.
- Utilise techniques to communicate in an assertive and respectful way.
- Set effective boundaries and improve your ability to say ‘no’.
- Regulate your emotions and avoid aggressive, manipulative or passive behaviours.
Course content
Module 1:
- Defining assertiveness
- What does assertiveness look like? – Exploring confident body language
- What will change if I become more assertive?
Module 2:
- Assertiveness assessment- Reflect, Plan, Act
Module 3:
- Communicating- Openness, active listening and respect
- Introduction to transactional analysis
- Understanding yourself and others
- How to regulate your emotions and protect workplace relationships
Module 4:
- Setting boundaries and protecting what’s important you
- Why can saying ‘no’ be so difficult?
- How to say ‘no’ confidently
Module 5:
- Action planning- Committing to the change
Who is this course for?
This course is for anyone who wants to communicate their views clearly and confidently, without coming across as aggressive or feeling walked over. It’s ideal for people who struggle to say no, avoid difficult conversations, or find it hard to speak up in meetings. It also suits managers and team members who want to set clearer expectations and boundaries.
Requirements
No formal prerequisites. You’ll get the most from the course if you’re willing to take part in discussion and practical exercises, including trying out assertive language and approaches in realistic scenarios. For live online delivery, you’ll need a stable internet connection and access to Microsoft Teams.
Career path
Useful for any role involving collaboration, negotiation or stakeholder management, including admin, project support, customer service and management. Builds confidence to take on more responsibility, manage expectations and influence others. Pairs well with Communication Skills, Conflict Resolution and Handling Difficult Conversations.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
