IDM Professional Certificate in Social Media - Online

The professional certificate in social media will teach you how to use data to create customer focused social media strategies. You will be taken through the entire lifecycle of developing an overarching social media strategy and a campaign based strategy.

During your qualification in social media, you will learn to:

• Create social media campaign strategies that have great results in a multi-channel environment
• Understand how to engage audiences through social media
• Set effective SMART objectives, which are aligned with your business and marketing goals
• Listen to what your audiences are telling you on social media to gain a deeper understanding
• Understand how a social media strategy will improve your performance
• Get started with writing your own social media strategy
• Develop your own social media content strategy and plan
• Managing the customer service demands on a social media channel
• Understand influencer marketing through social media platforms
• Gather useful data, analyse and turn into actionable insights

Social media engagement

• Why is social media engagement important?
• Creating a customer-centric social strategy
• Exemplary brands in social media

Social media objectives

• Setting objectives and KPIs
• Choose the right metrics to measure success
• Use the SMART objective framework Social listening
• Introduction to social Listening
• How to Build a Social Listening Strategy
• Tools for Social Listening

Social media strategies

• Developing a social media strategy
• Developing a social media channel strategy
• Developing a social media campaign strategy

Selecting social platforms & funding them

• Aligning your audience and social platforms
• Paid, Owned & Earned Media
• Funding your social media channels

Social content strategy

• Defining content pillars
• Content format Planning social content

Planning your social media content

• Reactive and planned social media content development
• Tips for implementing your content plan

Customer service on social media

• Interacting with customers on Social Media
• Staffing social media for customer service
• PR disasters, recovery & contingency

Influencer marketing

• Research and identify your influencers
• Engaging influencers in your marketing campaign
• Measuring influencer activity

Analytics and Insights

• Introduction to social media analytics & insights
• Test & learn on social media
• Developing insights and communicating with stakeholders

This is a practical course which is designed to take you on a step by step journey, to developing your own social media strategy.

At each stage of the strategy you will see practical applications to deepen your understanding and demonstrate how to go about it.

You will be provided with practical templates to take back to your office and share amongst colleagues, why not download one here to get a taste of the course. We teach marketers how to improve their processes and planning activity through toolbox, strategies and templates.

This course is designed for the following people

• You have been a social media practitioner for 2 years, either in entry level social media roles or as part of a broader marketing role
• You want to write effective social media platform and campaign strategies
  
  • Setting the direction of your social media development
  • Move in to social media management
  • Specialise in social media strategy

Assumed knowledge

• You should have 1 to 2 years experience in operating social media platforms in a professional environments;
  
  • Will have created content for and posted on multiple platforms.
  • Can gather stats from social platforms
  • Have created and posted content on social media platforms as part of a multi-channel campaign

What this course is not:

• A ‘how to guide’ for posting to social media
• An introduction to social media
• This course will not teach you:
  
  • How to use social media platforms
  • The dimensions of assets for platforms
  • Planning social media tactics for a campaign

Become a professionally qualified social media expert with our renowned IDM Professional Certificate in Social Media. Aimed at professional marketers who wish to advance their current social media skills or learn something new. Ideal for anyone who’s looking to move into a specific social media role or marketing area.