Skip to content

How to Become a Customer Service Agent in the UK

5 Courses Bundle | Instructor-Led Training | 5 Free PDF & Hardcopy Certificates | 50 CPD Points | Lifetime Access

Training Express Ltd

Summary

Price
£29 inc VAT
Study method
Online
Duration
16 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
50 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
1 student purchased this course

Add to basket or enquire

Overview

How to Become a Customer Service Agent in the UK: A Complete Bundle Course

Are you looking for a career in customer service? If so, this bundle course is for you! It includes 20 courses that will teach you everything you need to know to become a successful customer service agent in the UK.

The Bundle cover a wide range of courses, including:

  • Course 01: Customer Service Training
  • Course 02: Phone-Based Customer Service
  • Course 03: Know Your Customer (KYC)
  • Course 04: CRM – Customer Relationship Management
  • Course 05: Email Writing

This course is perfect for anyone who wants to learn the skills and knowledge they need to succeed in a customer service career. Whether you are a recent graduate, a career changer, or simply looking to improve your customer service skills, this course is for you! By the end of this courses, you will be able to:

  • Provide excellent customer service to customers
  • Handle customer complaints and inquiries effectively
  • Build and maintain positive relationships with customers
  • Use CRM software to manage customer data
  • Write clear and concise emails
  • Resolve customer problems in a timely and efficient manner
  • Stay calm and professional under pressure

Key Features of Customer Service Bundle

  • Accredited by CPD
  • Top-notch video lessons
  • Instant e-certificate
  • Entirely online, interactive Customer Service course
  • Self-paced learning and laptop, tablet, and smartphone-friendly

So, enrol now in this Customer Service bundle and make your every penny worth it!

Certificates

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

CPD

50 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This bundle course is the perfect way to learn the skills and knowledge you need to become a successful customer service agent in the UK. It includes 20 courses that cover a wide range of topics, from customer service principles and techniques to phone-based customer service, KYC, CRM, email writing, problem-solving and conflict resolution, and stress management.

The courses are developed by experts in the field of customer service. They will teach you everything you need to know to provide excellent customer service to customers, handle customer complaints and inquiries effectively, build and maintain positive relationships with customers, use CRM software to manage customer data, write clear and concise emails, resolve customer problems in a timely and efficient manner, and stay calm and professional under pressure.

By the end of this course, you will be confident in your ability to succeed in a customer service career. You will have the skills and knowledge you need to provide excellent customer service, build strong relationships with customers, and resolve problems quickly and efficiently.

Learning Outcomes

  • Understand the principles and techniques of customer service
  • Provide excellent customer service to customers over the phone, in person, and through email
  • Handle customer complaints and inquiries effectively
  • Build and maintain positive relationships with customers
  • Use CRM software to manage customer data
  • Write clear and concise emails
  • Resolve customer problems in a timely and efficient manner
  • Stay calm and professional under pressure

Sign up today and start your journey to becoming a successful customer service agent!

Accreditation

All of our courses included in this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you successfully complete your course, you will immediately be sent digital certificates for the bundle courses.

Who is this course for?

This course is perfect for anyone who wants to learn the skills and knowledge they need to succeed in a customer service career. Whether you are a recent graduate, a career changer, or simply looking to improve your customer service skills, this course is for you!

Requirements

There are no formal requirements for this bundle course to be enrolled.

Career path

  • Customer service agent
  • Customer success manager
  • Front desk officer
  • Receptionist
  • Salesman

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business, Retail
Related searches: Online courses