This programme unites social housing fundamentals with cross-functional knowledge from law, communication, customer service, analysis, and decision-making. It’s built to strengthen your understanding across the areas that matter most in housing and property work, so you can navigate day-to-day responsibilities with clarity and confidence.
What You Will Learn In Each Course:
Course 01: Certificate in Social Housing and Tenant Management at QLS Level 3 — Structures of social housing, tenancy types, allocations, tenant engagement, and day-to-day management principles.
Course 02: Sales Training: Practical Sales Techniques — Core sales models, consultative conversations, and ethical persuasion for housing and property contexts.
Course 03: Sales and Marketing Principles — Positioning, basic funnels, and messaging that aligns services with resident and client needs.
Course 04: Influencing and Negotiation Skills — Interest-based negotiation, stakeholder alignment, and outcome-focused agreement building.
Course 05: Property Negotiator, Real Estate and Property Management Diploma — The property cycle, listings to completion, portfolio basics, and management touchpoints.
Course 06: Understanding Wills and UK Probate Laws — Key terms, processes, roles, and how estates interface with property matters.
Course 07: Diploma in Property Law, Lease & Mortgages — Lease structures, covenants, rent reviews, mortgage types, and legal considerations.
Course 08: Business English and Communication Skills — Clear verbal and written communication, tone, structure, and professional correspondence.
Course 09: Public Speaking, Presentation Skills and PowerPoint Training — Organising ideas, confident delivery, and visual clarity for stakeholder updates.
Course 10: Customer Service Management: Recovering Difficult Customers — Service standards, complaint handling frameworks, and escalation pathways.
Course 11: Financial Analysis Methods — Fundamentals of reading figures, simple ratios, and decision awareness in a housing context.
Course 12: Touch Typing Essentials — Keyboard accuracy, speed development, and efficient documentation habits.
Course 13: Assertiveness Skills — Respectful boundary-setting, confident requests, and clear, calm resolution.
Course 14: Creativity and Problem Solving Online Course — Idea generation methods and structured problem-solving approaches.
Course 15: Decision Making and Critical Thinking Online Course — Bias awareness, option appraisal, and evidence-informed decisions.
5 Extraordinary Career Oriented Courses to reimagine and refine your success techniques:
- Course 01: Career Development Plan Fundamentals — Setting aims, mapping milestones, and organising continued learning.
- Course 02: CV Writing and Job Searching — Clear structure, targeted applications, and role-appropriate presentation.
- Course 03: Interview Skills: Ace the Interview — Preparation, answering frameworks, and confident communication.
- Course 04: Video Job Interview for Job Seekers — On-camera presence, environment setup, and concise responses.
- Course 05: Create a Professional LinkedIn Profile — Headline, summary, achievement framing, and credibility signals.
Certification
After successfully completing the learning and assessment for Housing, Property Mastery Programme, you’ll receive a digital PDF certificate and transcript. Original Hard Copy certificates must be bought separately for an extra £8.
Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.
