Hotel Receptionist and Opera PMS Hotel Booking Software
Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Video Lessons | No Hidden Fees
1 Training
Summary
- Certificate in Hotel Receptionist and Opera PMS Hotel Booking Software - Free
- Exam(s) / assessment(s) is included in price
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Overview
Hotel Receptionist and Opera PMS Hotel Booking Software
This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
*Please note that Opera PMS software is not included with this course
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- Accredited by CPD & iAP
- Unlimited Access for 365 Days
- FREE PDF Certificate Included
What skills will I gain?
- Produce standard documents and learn how to handle difficult customers
- Gain practical knowledge of communication over the telephone
- Become a master of Microsoft Office and Social Media handling
- Understand accurate data management and record keeping
- Learn how to efficiently arrange travel and accommodation
- Learn best practice for management and customer service
CPD
Course media
Description
COURSE CURRICULUM
➽ (Module 01)
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
➽ (Module 02)
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Successful Meetings & Minutes
- Meeting Arrangements
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use Social Media to promote your company
- Minute Taking
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
➽ (Module 03)
- Opera Log In and Log Out, Main Screen
- Profile Creation and Amendments
- Profile Notes
- Finding Reservations – 2 ways
- Rate Query Screen
- Creating Reservation
- Preferences and Features Requests
- Amending Reservation
- Cancelling Reservation
- Check In (2 Ways)
- Check out
- Cashiering Posting Charges
- Cashiering Splitting and Transferring Charges
- Cashiering Routing
- Alerts
- Traces
- Room Status, Out of Order and Out of Service
- Opera Reports
Method of Assessment
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Certificate in Hotel Receptionist and Opera PMS Hotel Booking Software”.
Who is this course for?
The course in Hotel Receptionist and Opera PMS Hotel Booking Software is ideally suited for,
- Job hunters & School leavers
- College or University student & graduates
Requirements
- This course requires no formal qualifications and this certification is open to everyone.
Career path
With the Hotel Receptionist and Opera PMS Hotel Booking Software diploma, you are able to fulfil various roles, such as:
- Switchboard Operator
- Front Desk Operator
- Front Desk Supervisor
- Front Desk Manager
- Hotel Receptionist
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate in Hotel Receptionist and Opera PMS Hotel Booking Software
Digital certificate - Included
Free e-Certificate Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
