First Line Manager Training Course

Our 1-day First Line Management course is consistently one of our most popular courses. It is intended specifically for those individuals who are new to a management position or who are about to be promoted into a managerial role and have had no formal management training.

The course syllabus covers a wide range of topics, knowledge and skills that are essential for managers to be successful. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Some of the testimonials for our First Line Management course:

“Tienie moulded the course into areas that were relevant to my line of work and made everything very easy to understand. Everything was broken down very nicely, making quite a complex issue easily understandable."

Matt Hull, Head Landscaper, Scofell Landscapes

“Very pleased. The tutor was open to easy discussion and explaining different methods. I gained some valuable tools and would recommend."

Chris France, Quantity Surveyor, Brebur Ltd

“I liked the way the training was delivered, and how much confidence it has given me. The course was fantastic and very enjoyable - a real light bulb moment!"

Aimee Burrows, Office & Logistics Manager, Ortus Technology Ltd

Course Syllabus:

Module 1

Role Assessment and Personal Development

• Understanding the many roles required of you as a manager
• Outline framework of your management orientation
• Identifying weaknesses, development needs and planning for growth

Module 2

Effective Communication Skills

• Why, how, what and when to communicate
• Designing effective questioning techniques and actively listening to others
• Setting and managing expectations clearly
• Adapting to different and contrasting communication styles

Module 3

Managing Yourself

• Using tools and techniques to assist with planning
• Dealing with time stealers and interruptions
• Recognising performance management and feedback conversations
• Effective and productive delegation of work to others
• Understand how to manage your own emotions in tough situations
• Plan and prepare before strategic conversations with your team or stakeholders

Module 4

Managing Your Team

• Understanding various management styles and how to use each one
• Setting expectations
• Defining roles and responsibilities
• Motivating your team/individuals and raising overall performance

Anyone who is new to a management or supervisory position will benefit from this course.

There are no formal requirements for this course.

After gaining some managerial experience, you may want to undertake an accredited management qualification such as the ILM Level 3 Award in Leadership and Management.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Hard copy certificate - Included