Executive PA

Executive PA Level 7 by ABC Awards,CPD Accredited|220 CPD Credits|Tutor Support, MS Office 2016 & Exam included

Brentwood Open learning College


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£10 inc VAT (was £1,100)
Offer ends 18 August 2020
Study method
Online, self-paced
220 Hours
No formal qualification
220 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

188 students purchased this course

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Executive PA

Certificate of achievement in Executive PA Level 7. Additional CPD Accredited Certificate with 220 CPD points available with no extra study.

Executive PA Level 7 Course for the opportunity to earn an endorsed certificate from Certificate of Achievement. The field of Executive PA services is incredibly diverse, incorporating an extensive range of administrative functions. For some, it’s a case of providing secretarial services for established teams in an organisational setting. For others, PA services are provided exclusively for one high-ranking executive or business owner. In both instances, responsibility and dependability lie at the core of successful secretarial and PA careers. PAs and secretaries play an important role at the heart of large and small businesses worldwide. Overseeing key administrative and communicative tasks, attention to detail is a must. As is the ability to remain calm and composed in any crisis situation, due to the challenging and often stressful nature of the role. For those who succeed in advanced secretarial and PA roles, the rewards come thick and fast. From limitless earnings potential to long-term job security to a fulfilling and enjoyable lifestyle, it’s easy to understand the appeal of advanced secretarial and PA studies.

Our highest-level PA and secretarial course to date, this exclusive Level 7 Certificate is open for enrolment right now. Get to know the primary functions and responsibilities of PAs and secretaries, along with the skills and personal traits needed to thrive in the field. Take your communication skills to the next level, build a flawless eye for detail and master the art of effective time management. Develop the confidence, optimism and motivation you’ll need to reach the very top of the latter as an elite PA or specialist secretary. Whether pursuing promotion or considering a career change, this Level 7 PA and Secretarial Skills certificate could help you take that next important step.


Endorsed by ABC Awards


220 CPD hours / points
Accredited by The CPD Standards Office

Course media


Executive PA

Course Benefits

Brentwood Open Learning College is proud to offer the web’s most accessible and enjoyable online study programmes, with none of the usual entry-requirements or deadlines to worry about. Get started today and enjoy a series of exclusive benefits such as:

  • The freedom to create your own study schedule to suit your lifestyle and commitments, with no time-restrictions or deadlines whatsoever.
  • All learning resources and study aids included in the initial course fee, accessible 24/7 via our state-of-the-art digital learning platform.
  • No classroom time or face-to-face meetings required, with all assessments and communications taking place online.
  • The opportunity to transform your long-term outlook with an advanced Level 7 PA and Secretarial Skills certificate.

Learning Objectives

Successful careers in PA and secretarial services demand professionalism, enthusiasm and reliability in equal measures. A robust educational foundation is also essential. In order to succeed in the field, you must first understand its functions and objectives. This advanced Level 7 PA and Secretarial Skills certificate provides a comprehensive overview of the roles, responsibilities and general duties of key PA/secretarial personnel. Exploring both the hard skills and the personal traits needed to reach the very top of the ladder, candidates are primed for successful careers in almost any industry or sector.

Our endorsed online study programs are open to applicants worldwide, with no entry-requirements to fulfil and no deadlines to worry about. All learning resources and study aids are included in the initial course fee, along with expert tutor support throughout. Access our exclusive digital learning platform from almost any connected device, enjoying the freedom to study at a time and pace that suit you.

Upon completion of this Level 7 PA and Secretarial Skills certificate, candidates benefit from invaluable knowledge and skills such as:

  • Enhanced organisational competencies
  • The ability to balance a heavy workload
  • Task prioritisation and time management skills
  • Complete knowledge of all key secretarial duties
  • The importance of operating with discretion
  • Meeting and conference organisation skills
  • Improved presentation and communication skills
  • The confidence to handle complex travel arrangements
  • Improved telephone manner and negotiation skills

Course Outline

This intensive Level 7 Executive PA takes a fascinating look at the daily duties and responsibilities of PAs and secretarial personnel. The course consists of 21 in-depth modules, each of which concludes with an assessment you’ll submit to your assigned tutor. Course content covers the following topics and areas of study:

Unit 1 The Job Functions of a PA / Secretary

This module covers the following topics:

  • Role and Responsibilities of a PA / Secretary
  • Daily Routine
  • Office Supplies
  • Plus more

Unit 2 Telephone Skills

This module covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus more

Unit 3 Mail Services and Shipping

This module covers the following topics:

  • Postal Automation: Encoding for Business Mailers
  • Forwarding First-Class and Other Mail
  • Alternatives to Royal Mail
  • Other Shipping Services
  • Plus more

Unit 4 Travel Arrangements

This module covers the following topics:

  • Transportation Reservations
  • Finding a Reputable Agent
  • Using a Travel Agent for International Travel
  • Plus more

Unit 5 Organising Meetings

This module covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Planning for the Conference
  • Preparing Conference Materials
  • Plus more

Unit 6 Time Management

This module covers the following topics:

  • Overview of Time Management
  • Controlling Procrastination
  • Maintaining an Activity List
  • Creating Action Plans
  • Plus more

Unit 7 Keeping Accurate Records

This module covers the following topics:

  • How to Alphabetize for Filing and Indexing
  • Individual or Personal Names
  • File Cabinets
  • Organizing Your Computer Files
  • Using Documents Library
  • Plus more

Unit 8 Writing Business Letters

This module covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Unit 9 Other Written Communication

This module covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions
  • Plus more

Unit 10 Presentation Skills

This module covers the following topics:

  • Good Preparation
  • Starting and Ending Your Presentation
  • Visual Aids
  • Group Presentations
  • Plus more

Unit 11 Communication Skills

This module covers the following topics:

  • Nonverbal Communications
  • Customer Service
  • Customer Service Fundamentals
  • Types of Interviews
  • Question Sequence and Wording
  • Plus more

Unit 12 Active Listening

This module covers the following topics:

  • The Basics of Active Listening
  • Understanding the Communication Process

Unit 13 Administrative Skills

This module covers the following topics:

  • Importance of Business Environment
  • Types of Business Environment
  • Social Responsibility of a Business
  • Business Ethics
  • Plus more

Unit 14 Office Management & Supervision

This module covers the following topics:

  • The Role of the Office Manager
  • Building Trust with Your Team
  • Typical Ethical Issues in Business
  • Plant Closing Laws
  • Plus more

Unit 15 Budgets and Managing Money

This module covers the following topics:

  • Monitoring and Managing Budgets
  • Decision Making
  • Plus More

Unit 16 Anger Management

This module covers the following topics:

  • What is Anger?
  • The Anger Process
  • Managing Anger
  • Plus more

Unit 17 Stress Management

This module covers the following topics:

  • Understanding Stress
  • Strategies to Manage stress
  • Plus More

Unit 18 Dealing With Difficult People Conflict Resolution

This module covers the following topics:

  • Different Stages of Conflict
  • The Role of Communication in Conflict Resolution
  • Conflict Management

Unit 19 Business Ethics for the Office

This module covers the following topics:

  • Introduction to Business Ethics
  • Philosophical Approaches to Ethics
  • Developing Codes for Office Ethics
  • Common Ethical Dilemmas

Unit 20 Business Etiquette

This module covers the following topics:

  • Introduction to Business Etiquette
  • Proper ways for Business Dining

Unit 21 Effective Planning and Scheduling

This module covers the following topics:

  • Introduction to Work Breakdown Structure
  • Effective Project Planning
  • Project Risk Management and Communication Plans

Unit 20 Microsoft Office 2016

This unit covers the following topics:

MS Word

  • Getting Started with Word
  • Identify the Components of the Word Interface
  • Microsoft Office Word 2016
  • Word Documents
  • The Word Application Window
  • The Ribbon
  • The Backstage View
  • Task Panes
  • Galleries
  • Document Views
  • Create a Word Document
  • Creating a Blank Document
  • Accessing Advanced Help Options

MS Excel

  • Getting Started with Microsoft Excel 2016
  • Identify the Elements of the Excel Interface
  • Microsoft Excel 2016
  • What are Spreadsheets, Worksheets, and Workbooks?
  • The Excel Interface
  • Navigation Options
  • Creating a New Blank Workbook

MS Powerpoint

  • Modifying the PowerPoint Environment
  • Customize the User Interface
  • The PowerPoint Options Dialog Box
  • The Customize Ribbon Category
  • Customize the Quick Access Toolbar
  • Save Options
  • Proofing Options
  • Advanced Options

Who is this course for?

Executive PA

If you’re serious about climbing the career ladder in an administrative setting, this is the course for you. In the field of PA and secretarial services, ambition and enthusiasm will only get you so far. To succeed as a high-flying PA or secretary, you must first understand what’s expected of you. Not to mention, possess the skills, knowledge and confidence to consistently fulfil or exceed these expectations. The provision of professional PA services is a particularly competitive field, where only the most outstanding candidates make the grade. With an endorsed Level 7 Executive PA, you’ll have every opportunity to make a name for yourself in this dynamic and rewarding profession!

Brentwood Open Learning College takes pride in helping enthusiastic candidates achieve their objectives through high-quality online education. With no additional fees or costs incurred at any time, our exclusive distance-learning programmes represent unbeatable value for money. Enrolment is open throughout the year, so there’s no better time to get started than right now!

Sign up for our exclusive Level 7 Executive PA online, or contact a member of our student support team for more information!


Executive PA

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £120 accreditation fee+postal charges.

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£95

Postage Charges:

National £9

International £15

Career path

Executive PA

Upon completion of this distance-learning programme, candidates may choose to pursue a formal position in professional PA and secretarial services such as:

  • Personal Assistant
  • Personal Executive Assistant
  • Receptionist
  • Office Assistant
  • Support Secretary
  • Data Entry Clerk
  • Administrative Assistant
  • Office Manager
  • Personal Concierge
  • Executive Assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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