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Level 1-5 Diploma in Engineering Management: Budget, Project, Risk & Traffic Engineering cover image

Level 1-5 Diploma in Engineering Management: Budget, Project, Risk & Traffic Engineering
Learner Ground

Free PDF Certificate | Comprehensive PDF Course | For Teachers, Parents & Learners | Beginner to Advanced

Summary

Price
Save 2%
£21 inc VAT (was £21.49)
Offer ends 31 January 2026
Study method
Online, On Demand
Duration
4.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of Completion - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

The CPD Accredited Concierge Training: Hospitality, Customer Service and People Management course is designed to support learners who wish to understand professional service standards within Concierge and Hospitality environments. The course introduces key service principles that underpin high-quality Customer Service and effective interaction with people in service-led roles.

This training is suitable for individuals seeking structured professional development within Hospitality settings where communication, service coordination, and people awareness are essential.

Certificates

Certificate of Completion

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

7
sections
28
lectures
4h 33m
total

    • 1: Engineering Management 53:00
    • 2: Final Quiz 05:00
    • 3: Engineering Management Assignment -

    • 4: Module 1_ Introduction to Project Budgeting.docx 11:00
    • 5: Module 2_ Budget Development and Allocation.docx 12:00
    • 6: Module 3_ Performance-Based Budgeting.docx 10:00
    • 7: Module 4_ Financial Monitoring and Reporting.docx 11:00
    • 8: Module 5_ Strategic Cost Management.docx 11:00
    • 9: Module 6_ Enhanced Budgeting Techniques.docx 11:00

    • 10: Module 1_ Introduction to Traffic Engineering and Management.docx 13:00
    • 11: Module 2_ Traffic Control Devices and Signals.docx 09:00
    • 12: Module 3_ Traffic Operations and Capacity Analysis.docx 12:00
    • 13: Module 4_ Intersection Design and Control.docx 10:00
    • 14: Module 5_ Pedestrian and Bicycle Facilities.docx 07:00
    • 15: Module 6_ Parking Management.docx 08:00

    • 16: Module 1_ Overview of Project Management.docx 06:00
    • 17: Module 2_ Project Scheduling and Execution.docx 06:00
    • 18: Module 3_ Resource and Risk Management.docx 05:00
    • 19: Module 4_ Project Communication and Integration.docx 06:00
    • 20: Module 5_ Project Scope and Time Management.docx 06:00

    • 21: Module 1_ Introduction to Risk Management.docx 08:00
    • 22: Module 2_ Risk Assessment and Analysis.docx 10:00
    • 23: Module 3_ Risk Mitigation Strategies and Techniques.docx 09:00
    • 24: Module 4_ Risk Communication and Stakeholder Engagement.docx 10:00
    • 25: Module 5_ Advanced Risk Management Techniques.docx 10:00
    • 26: Module 6_ Industry-Specific Risk Management.docx 12:00

    • 27: Claim Your Certificate 01:00

    • 28: Review Request For 497745 01:00

Course media

Description

The CPD Accredited Concierge Training: Hospitality, Customer Service and People Management course provides a practical foundation for individuals interested in working in customer-facing environments. It explores how Concierge services operate within the wider Hospitality sector, with a strong emphasis on professionalism, service etiquette, and customer interaction.

Learners will gain insight into delivering consistent Customer Service while understanding the importance of communication, teamwork, and basic People Management awareness. This course supports those aiming to develop confidence in service roles where guest satisfaction and people engagement are central to organisational success.

As a CPD Accredited course, it contributes to ongoing professional development in Hospitality and service-based careers.

Who is this course for?

This course is suitable for individuals who are interested in service-focused roles, including:

  • Aspiring Concierge and front-of-house staff

  • Individuals seeking entry into the Hospitality industry

  • Learners aiming to strengthen Customer Service knowledge

  • Staff working in guest services or reception roles

  • Individuals interested in people-focused work environments

  • Career changers exploring service-based careers

Requirements

This course has minimal entry requirements to ensure accessibility for a wide range of learners:

  • No prior experience in Hospitality or Concierge roles required

  • Basic communication and comprehension skills

  • Interest in Customer Service and people interaction

  • Access to an internet-enabled device

  • Willingness to engage with professional service concepts

Career path

Completing this course can support progression into entry-level roles across service-driven industries, including:

  • Concierge Assistant

  • Front Desk or Reception Officer

  • Customer Service Executive

  • Guest Services Support Staff

  • Hospitality Team Member

  • Entry-level people-focused support roles

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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