Emotional Intelligence at Work
On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
Summary
- Tutor is available to students
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Overview
This one day course sets out to provide attendees with the fundamental knowledge required to develop their awareness of Emotional Intelligence and in doing so help them to perform more effectively.
Description
Emotional intelligence affects us all, whether we’re constantly working in collaboration with others or individually on projects. So, this course would be suitable for everyone in your organisation, but particularly those that have to interact with others on a regular basis.
With greater self awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, profit.
Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development programme:
- Managers and supervisors are better able to maintain a positive work environment.
- Sales and buying staff are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
- Customer-facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer loyalty and retention.
- Staff in general are better equipped to handle the ever-increasing pressures of a modern workplace.
Topics covered:
- What is Emotional Intelligence? – A set-up to the session, which explains what EI is and its role in improving performance in the workplace.
- Self-Awareness – Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.
- Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.
- Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
- Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
- Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally, reviewing ways of further improving relationships using emotional intelligence.
Who is this course for?
This training course would be suitable for everyone in your organisation, but particularly those that have to interact with others on a regular basis.
Requirements
None.
Questions and answers
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Provider
Inovra Group is a management and training consultancy providing practical skills and knowledge to companies looking for CPD accredited courses. With offices in London and Yorkshire, we work throughout the country, offering online and in-venue delivery of our wide range of courses.
When you get in touch with us, you'll speak to Richard, one of our Senior Consultants (and one of our tutors). Richard is a business specialist, with a background in the IT industry, who can help you identify your training needs, and how best Inovra can help you meet them. Be it a single course, or a lengthier development program, Richard can help you plan the best route to achieve your goals.
Our tutors are all subject matter experts. The team includes Rob, a qualified teacher who specialises in Trainer development and communication skills; Tony, who specialises in Conflict Management, Health & Safety and related disciplines; and Chris, our Lean and Project Management expert. The entire team feed into our course development program to ensure our courses remain current and relevant as business needs change.
Inovra is driven by the needs of the customer to be at the forefront of their industries, and we truly believe we can help you achieve your goals.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
