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Effectively communicating and selling to customers

Cosensa

Summary

Price
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Finance options

We accept all major credit and debit cards.
Study method
Onsite
Duration
1 day
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

This programme is delivered over two separate half-day modules.

Module one (morning)

Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with everyone – especially customers. Central to the delivery of this programme are understanding important elements of emotional intelligence which demonstrate how to rescue potentially costly situations where communication appears to have broken down.

Module two (afternoon)

Certificates

Certificate of completion

Digital certificate - Included

Description

Contents

Module one (morning)

  • The difference between communicating ideas and selling ideas
  • Barriers to good communication
  • Transactional analysis - Parent, Adult, Child theory
  • How behaviour and personality influence the way people communicate
  • Communicating more effectively individually
  • Using different styles of language to build rapport
  • Dealing with difficult situations

Module two (afternoon)

  • ‘Selling’ is not a dirty word
  • How selling leads to job security – a quick study on the immense impact your role can have on the business
  • Step in selling
  • What to sell
  • Suggestive selling
  • Handling objection
  • Overcoming hesitation
  • Selling additional items
  • Selling related items
  • Offering alternative items
  • Selling high profit / better quality items
  • Closing the sale
  • Checking satisfaction

Trainers background

The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior sales positions in variety of industries.

Who is this course for?

These modules are ideal for anyone employed in a customer facing role, particularly sales advisors, front of house managers, hotel, restaurant and bar staff.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Sales, Business