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Effective Communication Skills - One Day Course

Hamilton Mercer

Summary

Price
£395 inc VAT
Study method
Online
Duration
1 day · Self-paced
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Certificates
  • CPD Certification - Free
Additional info
  • Tutor is available to students
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Overview

Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others.

Effective communicators are able to control their voice, tone and body language. They can adapt these to meet any scenario, allowing them to manage conflict, resolve discrepancies and influence people positively. When you are able to communicate effectively you will be able to take control of any customer interaction.

Certificates

CPD Certification

Digital certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

CPD

6 CPD hours / points
Accredited by The CPD Standards Office

Description

By attending this course you will learn the following communication skills:

Verbal communication

  • How to speak clearly
  • How to structure conversations
  • How to control pitch, pace, inflection and tone

Non-verbal communication

  • How to use positive body language and facial expressions
  • How to read the body language of others
  • How to build rapport through matching and mirroring
  • How to listen actively

Techniques to enhance communication

  • How to promote confidence and build trust
  • How to make people feel comfortable
  • How to hold people’s attention
  • Effective strategies for asking questions
  • How to summarise intended actions and provide alternatives where necessary
  • How to manage conflict and resolve discrepancies

Improving awareness

  • What can cause communication to break down
  • How to identify the perceptions and expectations of others

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on completion of the training day

Who is this course for?

  • Anybody who communicates with people
  • People whose role is adapting or expanding to include a greater focus on communication
  • People whose role requires them to communicate complex or technical information in an understandable way

Requirements

Learners do not require any prior qualifications to enrol on this Effective Communication Skills Course.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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