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Effective Communication Skills Training

Powercall Global Training


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10% Discount off the total price when 2 or more delegates are from the...

Study method
4 hours · Part-time
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining bigger and better deals with potential clients, and getting repeat business (and referrals for new business) from existing clients.

Ultimately, communicating well comes down to building rapport. To build rapport you need to inspire trust across both all forms of contact. Understanding the subtle differences in different forms of communication and contact with a prospect or client can make a dramatic difference.

Combine this knowledge of communication theory with our easy to apply techniques and you will be well on your way to becoming a much more effective and influential communicator.

Course Locations

Effective Communication Skills Half-Day (am) London


Course Agenda

The course is divided into two sessions. The session will cover the following areas:

  • Building rapport
  • Building trust
  • Difficult/negative conversations and clients, including delivering unwelcome news
  • Cultural barriers
  • Telephone communication
  • Use of questioning to uncover previously unstated client needs or pain points
  • Avoiding jargon and using clear explanations
  • Gaining the client’s commitment
  • Face to face meetings
  • Active listening
  • Understanding thinking patterns
  • Influencing the results of the conversation

10% Discount off the total price when 2 or more delegates are from the same company.

Fee includes one month's Free Coaching Hotline on successful completion of the course where attendees can contact us for further assistance and guidance as necessary by email, phone or Skype.

Who is this course for?

Classes can be tailored to fit the skills and experiences of the delegates attending, meaning that this course is perfect for everyone from experienced professionals looking to “top-up” on their existing skillset, to beginners looking to gain a head start. Specifically, this course is perfect for anyone who regularly speaks with clients and prospects over the phone or face-to-face.


This course is available to everyone, regardless of background and qualifications. There are no requirements other than that delegates must be proficient in English.

Career path

This course is useful for the following careers:

Sales Professionals

Marketing Professionals

Customer Service Professionals

Business Development

Business Executives

Relationship Managers

Telemarketing Professionals

Questions and answers


Certificate of completion

Digital certificate - Included


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.