Powercall Global Training
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In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining bigger and better deals with potential clients, and getting repeat business (and referrals for new business) from existing clients.
Ultimately, communicating well comes down to building rapport. To build rapport you need to inspire trust across both all forms of contact. Understanding the subtle differences in different forms of communication and contact with a prospect or client can make a dramatic difference.
Combine this knowledge of communication theory with our easy to apply techniques and you will be well on your way to becoming a much more effective and influential communicator.
Effective Communication Skills Half-Day (am) London
The course is divided into two sessions. The session will cover the following areas:
- Building rapport
- Building trust
- Difficult/negative conversations and clients, including delivering unwelcome news
- Cultural barriers
- Telephone communication
- Use of questioning to uncover previously unstated client needs or pain points
- Avoiding jargon and using clear explanations
- Gaining the client’s commitment
- Face to face meetings
- Active listening
- Understanding thinking patterns
- Influencing the results of the conversation
10% Discount off the total price when 2 or more delegates are from the same company.
Fee includes one month's Free Coaching Hotline on successful completion of the course where attendees can contact us for further assistance and guidance as necessary by email, phone or Skype.
Who is this course for?
Classes can be tailored to fit the skills and experiences of the delegates attending, meaning that this course is perfect for everyone from experienced professionals looking to “top-up” on their existing skillset, to beginners looking to gain a head start. Specifically, this course is perfect for anyone who regularly speaks with clients and prospects over the phone or face-to-face.
This course is available to everyone, regardless of background and qualifications. There are no requirements other than that delegates must be proficient in English.
This course is useful for the following careers:
Customer Service Professionals
Questions and answers
Certificate of completion
Digital certificate - Included
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